Work can give you more than you think! If the possibility of helping people by creating innovative IT solutions appeals to you, join us and discover the prospects for development at GSK.
In our work, we are driven by the highest ethical standards.
We make bold decisions, always trying to be a step ahead. We are a team that values commitment, responsibility and ... good mood. Among us, you will feel that your opinion matters and that you can influence our common future.
Global IT Centre in Poznan provides high quality IT infrastructure management services as well as IT project management for internal GSK customers globally. Backup Administration & Support Job no. 73229
Type of contract: Full-Time Regular
Location: Poznan Details: - Administering Global Backup Infrastructure, restoring systems after failure, assisting in the recovery of user data which has been incorrectly deleted and monitoring and remediation of daily backups
- Troubleshooting and addressing root cause of backup failures
- Participate in a shift rotation to ensure continuous cover and support for supported backup environments
- Providing support for projects and programs within GSK
- Escalation and Communication of issues to senior analysts
- Manage and resolve Remedy Tickets (Help Desk call handling software) pertaining to incidents, problems and requests on backup systems
- This position involves interaction with local markets and with global teams of administrators
- Ensure all changes made to backup systems are developed and implemented as per GSK policy and that the qualification status of supported components is maintained throughout the life cycle of the infrastructure
- Ensure a high level of security, including confidentiality, availability and integrity of the managed systems and the data processed on those systems is maintained
- Being ready to provide support by telephone, email or provide direct IT support to global GSK markets, GSK Help Desk and GSK Service Management according to the schedule defined by the employer
- Establish, maintain and undertake training on technical standards, policies and procedures as required by employer
Basic qualifications:
- Degree or academic course without a degree in IT or business related
- Knowledge of Veritas NetBackup (using SAN media servers and Shared Storage Option (SSO)), Veritas Vault, EMC Avamar, Data Domain and Data Protection Advisor (DPA)
- Strong server and OS administration skills
- Ability to work as part of a multi-cultural team
- Basic understanding of ITIL processes and procedures
- Customer focused – ability to communicate effectively with both internal and external customers and vendors.
- Interpersonal skills
- Analytical and trouble-shooting skills
- Ability to proactively seek solutions
- Ability to quickly adapt to changes
- Command of the English language allowing fluent spoken and written communication.
- Project documentation skills
Optional qualifications:
- BackupExec, PureDisk, along with UNIX shell scripting, and Disaster Recovery
- Knowledge of backup hardware and related technologies
- Knowledge of VMware ESX technology
We offer the possibility to gain experience in an international environment, access to cutting-edge technology and a friendly working atmosphere. We provide an attractive pay and benefits package, closely linked to performance results, as well as comprehensive career development prospects.
You are invited to visit our Career web site and submit, within 14 days of the date of announcement, your CV with the motivational letter through the on-line application available on our website.
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