ZUNO BANK AG

inne oferty pracodawcy

Kategoria:: Internet/E-Commerce, Obsługa klienta/Call Center
Lokalizacja:: łódzkie
Poziom stanowiska:: Specjalista
Forma zatrudnienia:: Pełny etat
Data publikacji oferty:: 2012-01-26

Jeśli ta oferta pracy jest ciekawa...

Praca Call Centre Agent

Ta oferta pracy jest nieaktualna od 106 dni. Sprawdź aktualne oferty pracy tego pracodawcy »

At the end of 2009, Raiffeisen International announced its intention to enter the CEE markets with a new direct banking model. Poland will be one of the first countries where the new direct bank will introduce its products and services. The bank will be aimed specifically at technologically-skilled people who prefer to use the internet as the primary communication channel with their bank.

ZUNO BANK AG, the direct banking subsidiary of Raiffeisen Bank International AG (RBI), has recently launched its operations in the Czech Republic, having successfully implemented its innovative concept in Slovakia at the end of 2010.

Currently we are looking for

CALL CENTRE AGENT ZUNO, POLISH BRANCH

Workplace: ZUNO BANK AG Spółka Akcyjna Oddział w Polsce, Łódź

Reference No.: CCA-L/PL

Please send your application (CV, Cover Letter) within 2 weeks from date of posting this advertisement.

In this ambitious position you will be responsible for solving customer phone requests in compliance with call centre service and quality standards.

Solve customer phone requests via provision of call centre services (general information, balance information on accounts and deposits, transactions, debit card services, claims etc.)
Be compliant with call centre rules and regulations related to authorized procedures and processes
Providing requested information/perform requested service according to defined role authority, providing accurate & concise information
Handle calls professionally according to call quality standards established
Comply with personal quality & quantity performance call centre targets as set by the supervisor
Being up-to-date on current products, conditions and procedures
Participating actively in adopting the new products, conditions and procedures
Actively collaborate on increase of the service quality (e.g. share ideas on improvement of call centre processes & procedures)
Support new hire on-boarding (knowledge sharing)

University education a plus
Pro-client orientated & empathic personal disposition
Ability to work in team and as well on individual assignments
Ability to cope with time pressure
Strong ability to communicate (e.g. identification of customer requests, articulation) & active listening
Patience and stress resistance
Knowledgeable on MS Office (Word, Excel) and Internet
Native/ fluent Polish language
Knowledge of English language an advantage
Prior work experience as call centre agent not mandatory

If you fulfill the criteria and meet our expectations please send your application with the reference number to the address career.pl@zuno.eu

Please enclose the below statement in your application:

“I hereby agree for the processing of my personal data as stipulated herein strictly for the purposes of job recruitment and in accordance with the provisions of the Act on Protection of Personal Data as of the 29^th of August – Journal of Laws 1997 No. 133 item 883 as amended”

We will only contact selected candidates.