Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.
Change Manager
Miejsce pracy: Bydgoszcz
nr ref. 132073
Job Description
Change Manager ensures that standardized methods and procedures (ITIL v3) are used for efficient and prompt handling of all changes, in order to minimize the impact of Change-related incidents upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
The range of activities and tasks to be undertaken by a Change Manager include:
- Co-ordinate and manage all Major or High Risk/severity changes, ensuring that appropriate planning has taken place, incorporating testing, implementation, back-out plans, communication etc. This will involve scheduling and managing planning meetings with the appropriate technical resources and Service Managers.
- Create and maintain Forward Schedule of Changes where appropriate, provide support in identifying and scheduling changes in advance so that appropriate planning can be performed and potential conflict avoided.
- Ensure that all appropriate communication and awareness is performed in advance of Major or High risk/severity Change implementation. This should include customer communication via Service Management or/and with the customer if needed, ensuring that any necessary service outages are arranged, and agreed by the appropriate parties.
- Maintain close liaison with support teams and senior managers over the introduction of major/high risk/severity changes.
- Ensure correct levels of approval are obtained before allowing the implementation of any changes.
- Ensure that all failed changes have got RCA performed.
- Chair CABs, produce documentation, change reports and ensure all necessary RFCs are discussed.
- Build awareness of a Change Control Process across engaged parties and act as a Change Management Process Expert.
Job Requirements
- Ability to speak English/German/French/Dutch B2+ (desirable English as the second foreign language on the B2 level at least).
- University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments.
- Minimum a year of Change Mgmt or Project Mgmt experience.
- Working knowledge of Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).
- Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.
- Strong influencing and relationship management skills.
- Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
- Self-driven and resourceful to achieve goals independently as well as work well in groups.
- High level of IT literacy – MS Office (Word, Excel, PowerPoint).
