Amway, headquartered in the USA, is one of the world's leading direct sales companies. We operate in more than 50 countries around the world offering a variety of products: health, beauty, and home care. Our Shared Services Centre in Zabierzów - Amway Business Centre-Europe - is supporting 26 European countries in Finance, Customer Service, Marketing and IT. From graduates to fully qualified employees we are hiring the best professionals who join us to provide services globally.
Currently we are looking for a person for the position of:
Customer Service Representative with German
Miejsce pracy: Kraków
Nr ref.: CSR/German/02/2012
Purpose of the role:
- Responsible for any data entry (orders, applications and generic data maintenance)
Principal Accountabilities, key activities:
- Enters, corrects, updates in computer system AS400 data based on the received documents such as:
- applications (originals, mails, faxes)
- resignations (based on the copy of)
- orders – received by mails and fax
- reactivation
- changes of customers’ data
- renewals
- other necessary for the database accuracy
- Enters into computer system finance documents as required by Finance Department
- Debits customers’ accounts with the cost of maps / stickers mailing, handles over the information to Finance Department
- Operates all kind of devices of Customer Service Department
- Will be a part of document archiving process
- Assures the confidentiality of information, which has access to due to the position
- Ensuring service level adherence and achieving key performance indicator targets
- Protects personal database – applies all legal requirements in regard to personal data protection.
- Collaborating with other departments and foreign affiliate offices
Key Qualifications required /Prerequisites:
- Fluent English and good/very good German
- Bachelor or Master University degree
- Strong interpersonal and communication skills
- Energetic and enthusiastic approach to team work
- Flexibility and ability to manage pressure and time work
- Customer oriented and focused
- Any other experience in Customer Care or Contact Centre area and/or in an international context is considered really appreciated
- Ability to work with MS Office tools (Word, Excel, Access, PowerPoint)
- Keyboard skills
What do we offer:
- The opportunity to work in a multicultural company
- Stable employment contract
- Attractive salary
- Benefit package
- Supportive international team environment
If you are interested in this job, please send your application (CV in English) with the reference number in the topic (CSR/German/02/2012) to the following address: recruitment.krakow@amway.com
