 It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.
If you are willing to develop your career in this cutting-edge technology environment, you enjoy working in a multicultural and multinational organizations and wish to intensely learn and acquire new skills and competencies, we sincerely encourage you to place your application for the postion of: NETWORK CONSULTING ENGINEER
(UNIFIED CONTACT CENTER – VOICE OR VIDEO)
Cisco seeks a Network Consulting Engineer to help customers maximize network availability and functionality to achieve their business goals. The NCE delivers the technologies, solutions and services customers need to expertly manage their networks. In this role, you will be "Cisco''s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. The ideal candidate is a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. With a seasoned mix of broad networking knowledge and specific area expertise, as well as excellent Customer Relationship Management (CRM) skills, you’re well positioned to become a trusted advisor capable of building solid, long-term relationships with customers.
The scope of responsibilities assigned to the position: - Understand and document customers requirements for a Unified Communications and Contact Center network roll out or Cisco Business Video Network deployment
- Translate customer requirements into a High Level Network Design Document (HLD)
- Develop Low Level Design for individual components of a HLD like Dial Plan, Gateway Implementation and so on.
- Develop a Network Implementation Plan
- Develop a Network Acceptance Test Plan
- Configure different devices in a UC and a Cisco Contact Center network
- Execute the network implementation and network acceptance test plan
The qualifications and personal skills we are looking for are: - Degree with strong success in Maths, Engineering and/or IT areas
- Cisco certifications like CCVP, CCIE a definitive plus, VCP Certification a plus
- Good understanding of Internetworking technologies like Routing and Switching, TCP/IP and so on
- Good understanding of Cisco Unified Communication products like Cisco Unified Communications Manager, Cisco Unified Contact Center Enterprise (UCCE), Cisco Unfied Contact Center Express (UCCX), Cisco Unified Presence, Cisco Voice Gateways, Cisco Unified Voice Portal, Cisco Unified ICM and/or Business Video products like Cisco Tele Presence, Tandberg Products, CMTS
- Good understanding of voice protocols like MGCP, H322, SIP, RTP and/or video control protocols like SIP , H323, SCCP plus Knowledge of Video Codecs, MCU, Transcoding, Video protocols (H.261, 264), Interoperability (desired)
- Understanding of Dial Planning, trunk configuration, SCCP and SIP Line side features
- Ability to work in a distributed global team of Network Consulting Engineer on a delivery project
- Ability to communicate effectively in English as well as one of the major European languages both verbally and in writing (French preferred).
Are You ready for the Challenge? Then come and talk to us! |
