Accenture

inne oferty pracodawcy

Kategoria:: Finanse/Ekonomia, Obsługa klienta/Call Center
Lokalizacja:: Warsaw, mazowieckie
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Poziom stanowiska:: Specjalista
Forma zatrudnienia:: Pełny etat
Data publikacji oferty:: 2012-02-07

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Praca Outsourcing - Customer Service Specialist with German

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Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011.Its home page is www.accenture.com.

Customer Service Specialist with German

Miejsce pracy: Warsaw

Key responsibilities:

interpretation day-to-day business objectives and preparation/execution of operation practices/work programs
accounts for high level external/internal client's satisfaction
maintains an awareness of the client's business, operational activities and processes in areas in scope of responsibilities
maintains good relationship within' the unit with its colleagues as well as relationship with client and 3rd parties
actively performs two-way communication
support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members
provides quality, accurate, reasonable and on-time service, ensures due dates and deadlines are met
maintains a solid control environment based on accepted internal control standards
following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks
revise processes and procedures to conform with the business environment, defines best practices and designs leading to business process excellence improvements

Requirements:

customer orientation and business/industry awareness
experience in customer support (at least 1 year)
fluent knowledge of German and English (spoken and written)
working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook
analytical skills
strong oral and written communication skills in at least 1 major language
understands internal control
comfortable under pressure and capable of handling effectively a number of conflicting priorities
flexibility for change and in time
working knowledge of SAP/EDI will be an advantage

We offer:

Challenging job in a professional and multinational environment
Opportunity to gain broad analytical skills and experience, together with highly marketable specialist expertise in their chosen areas
Dynamic working environment
Attractive salary and benefits

Apply ON LINE

or send your CV with reference number 12/P/00145683 via email praca.outsourcing@accenture.com

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Please find attached the "Data Privacy Statement" on our website www.kariera.accenture.com

Print, sign and return the form by post to our office if you wish to be included in our recruiting process.

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