HSBC Service Delivery (Polska) Sp. z o.o. is a member of the HSBC Group, the second biggest financial group in the world. We focus on both international and local corporates. Together with wide range of branches all over the world HSBC is able to provide its customers with the same quality standards. We are looking for candidates for the position of:
Release Management Coordinator
(Global Payments System)
Location: Zabierzow - Krakow
Ref. nr: RMC/01/GPS
We are looking for skilled individuals that will be involved in all activities pertaining to Global Payment System Releases related to SEPA for EU.
Main Duties:
- Working with the countries to determine what needs to be tested once the release scope has been determined.
- Coordination of all efforts between the countries, IT and Operations teams, including the central release team.
- Working with the countries and the central teams to undertake all testing updating the test cases.
- Working with the countries to get all defects completed and then working with them to get final approval for release.
- Working with all countries on operational readiness plans and taking them through implementation and live.
- Providing updates to the countries on progress of activities.
- Tracking and monitoring country defects.
- Acting effectively on all customer feedback.
- Reviewing and understanding country requirements jointly with country contacts.
- Proactively escalate to the Line Management any issues that would impact release.
- Adhering to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process specific Audit requirements/ Compliance issues/requirements and undertaking process specific checks, wherever applicable.
Requirements:
- Good Knowledge of Payments processes & Regulatory requirements.
- Strong command of both written and spoken English.
- Good negotiating skills.
- Quick learner.
- Good interpersonal communication skills.
- Positive attitude and keen to learn.
- Self motivated and should be able to work under minimal supervision.
- Knowledge of French or other European language is an advantage.
- Proven ability with standard PC packages, specifically including Lotus Notes, Word, Excel and Microsoft project would be advantageous.
- Knowledge in standard defect monitoring tools would be an advantage.
- Strong analytical and problem solving skills.
- Ability to work with remote teams.
- Flexibility to work in different shifts including weekends.
- Proven track record of strong focus towards high levels of Quality and Customer Service.
We offer:
- Interesting path of career in an international organization.
- Challenging job in dynamic team.
- Additional benefits (insurance, fitness, healthcare).
To apply for this position please send your curriculum vitae and a cover letter in English up to 27.01.2012, including reference number (RMC/01/GPS), using APLIKUJ button below the ad
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data by HSBC Service Delivery (Polska) Sp. z o.o., in accordance with the Data Protection Act as of 29 August 1997 (Journal of Acts of 2002, No 101, pos. 926 with later amendments) will be considered.
