 Hitachi Data Systems, headquartered in the USA, creates intelligent information storage infrastructures for the world's most demanding enterprises. Our customers include more than fifty top Fortune 100 companies and range from large multinational corporations to mediumsized and small businesses. To find out more about Hitachi Data Systems please visit our global corporate site at www.hds.com We are looking for the best professionals to join our office in Krakow. Now we are recruiting: Supervisor Applications Analyst (Oracle EBS) Role purpose: - Serve as a leader managing and providing guidance to a team of Oracle Financials support analysts.
- Leverage and apply the required skills to professionally communicate and make decisions while gaining the confidence of your customers.
- Field and prioritize incoming problem tickets from end users to resolve Oracle application issues communicating with IT and Finance management regarding status and metrics on issues.
Key Responsibilities - Manage and provide guidance to team of support analysts
- Rapidly identify and respond to all incoming customer issues. Ensure that client issues are resolved and communicate information on known and resolved issues to clients
- Perform regular status reviews of problems/issues
- Help build and maintain a support services knowledgebase
- Provide basic software configuration services
- Establish/maintain excellent relationships with clients (both internal and external)
- Work with software development, systems, and client services software support groups to determine best response to issues
- Provide root cause analysis. Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems
- Define system solutions to address business issues and new business processes as requested by the functional users
- Design, Test, and Implement system changes related to business processes
- Query database to provide data extracts
- Understand data structure and correct data in order to resolve application issues
- Provide status reporting on support issues and resolution to IT and Finance management
- On-Call Rotations
- Month-end support
- Adhere to HDS policies and standards
Key Skills, Knowledge and Experience - Ca. 5 years’ experience working with the Oracle EBS, preferably Oracle R12 with strong knowledge of Oracle Financial modules: Receivables, Payables, Assets, General Ledger, iProcurement, iExpense, Purchasing
- Excellent written, oral, interpersonal, and presentation skills
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Experience with building and maintaining database queries
- Good understanding of the organization’s goals and objectives
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and self-directed
- Ability to absorb new ideas and concepts quickly
- Good analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Very strong customer service orientation
- Experience working in a team-oriented, collaborative environment
The happiness and welfare of our staff is also of huge importance to us at Hitachi Data Systems, so we have developed a generous benefits package for our team.
Interested in this role? Click here to attach your CV written in English and apply, stating CSSE/Pracuj in the subject line. To find out more, visit www.HitachiDS-Careers.com  |
