For our Client - International Shared Service Center in Kraków we are searching for the candidates on position Transition Manager
Relocation is a must!
main purpose of the role is managing whole process of transferring services and staff from one location to another or from one service provider to another, ensuring agreed success factors are maintained throughout. Preparing the budget, project plans and reporting to the customer and internal management. Ensuring the delivery of a high quality, professional and proactive customer focused service on daily basis.
Key responsibilities are: Controls / monitors the budget (P&L) or cost, work plan, resource allocation making adjustments when required, monitors progress, assesses risks that may impact outcomes; Controls a project, service or functional area so that it realizes planned budget or revenue within costs and meets or exceeds agreed project or service level objectives by the target date; Develops fact-based analysis that takes into account engagement objectives, that drives delivery / project teams towards achieving client’s acceptance of deliverables; Forms arguments using facts and data, identifies stakeholders and gains their support, builds consensus and commitment by listening and responding to other’s views, presents ideas and solutions persuasively to gain buy-in for executive level audience; Makes logical and timely decisions, reaches appropriate conclusions and takes sensible actions based on analysis and past experience; Plans activities, defines project approach, scope, milestones, success criteria, deliverables, risks, contingencies and allocating appropriate resource requirements ensuring that quality assurance activities are embedded; Communicates clearly, ensuring forecast costs are understood at start of project and transition budgets agreed with account team ; Invest time in building relationships with clients. Conveys relevant information to an executive-level audience, ensuring client (internal management or customer) is aware of assignment progress/service status. Builds credibility and fosters business-partnering relationships; Demonstrating confidence and business maturity discusses with executives assessed strategic business issues, their implications and potential solutions. Displays calm behaviour and stability during crises situations; Takes appropriate action before being asked, anticipate needs and identifies opportunities to deliver or add value beyond expectations; Manages Contracts with xxx’s Suppliers and seeks to gain maximum commercial benefit for xxx; Taking sensible risk works as part of a team or leads a team to negotiate new deals, scope extensions or ad-hoc services. Anticipate consequences adjusting actions and proposes strategies to resolve complex issues; Exhibits competence and professionalism in all professional interactions. Adapts to working in unstructured environment with moving targets and ambiguous priorities
other responsibilities are: Provides guidance and advice to individuals ensuring that they obtain opportunities to enhance or support personal and professional growth and learning; Takes responsibility for relevant people processes such us career development and performance management; Provides feedback that is constructive, timely, meaningful, fact based and specific, communicating both strengths and areas for improvement; Responsible for managing staff issues (timesheets, recruitment, managing overtime, holidays, appraisals, promotions, sickness, training, etc.); Contributes to a positive and supportive team culture on a project. Helps the team to improve efficiency; Places shared goals before own interests; Internal – reports to Transition Director. Possibly leads transition team; External – have direct relationship with client (internal management and customer) face to face, through e-mail, fax or phone
The Candidate should: have Degree in accounting / finance; At least 8 years of work experience in finance / accounting / Business Process Outsourcing; Excellent Project Management and People Management skills; High level skills in: customer service, communication, building relations, analytics, organization, decision making and judgment; Advanced knowledge of functional systems processes and procedures related various processes within BPO; Fluent knowledge of English language both written and spoken (additionally other European language would be an asset); Advanced PC skills (especially MS Office: Word, Excel, Power Point, Outlook); Ability to prioritized work and work effectively under the time pressure and with deadlines.
