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Policy Administrator with German Language

  • Kraków, małopolskie
  • Specjalista
  • 28.01.2016

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Capita is the UK’s largest business process outsourcing company hiring almost 74 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.


Capita Poland with two Business Centres in Kraków and Łódź hires almost 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.


Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:

Policy Administrator with German Language

Miejsce pracy: Kraków

Working as an Administrator within our German Policy Administration Department, you will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors). Typical activities will include onboarding new customers into the system, updating policy holder details, resolving premium allocation issues, producing annual policy statements, switches, and handling policy claims.


As Policy Administrator you will be responsible for:

  • providing a world class service by maintaining and improving service levels
  • ensuring all Service Level Agreements are met effectively and within standard times
  • dealing with standard administration requests within agreed service turnaround times
  • assisting in the preparation of a suite of standard letters, ensuring German standards are adhered to
  • assisting in achieving the overall objectives of the department

You are a perfect candidate if you:

  • are fluent in German (both spoken and written)
  • have very good level of English (both spoken and written)
  • are educated to a degree level
  • have a proficiency in various software packages, including Word, Excel & Access
  • have strong customer service skills
  • are accurate and detail-oriented
  • have an ability to work independently and as part of a team
  • have strong interpersonal and communication skills
  • are flexible in working hours as well as capability to multi-task
  • have high ethical standards
  • have an experience in the insurance industry (considered an asset)

We offer:

  • private medical healthcare and benefit packages
  • friendly work atmosphere
  • workplace in the city centre
  • 30-minute lunch breaks included in the working hours
  • after work activities (football team, volleyball team, charity events, etc.)
  • in-house English classes
  • vast variety of trainings provided for you to develop
  • work in an international and multicultural environment

If you are interested in this position, please, send your CV via Aplikuj teraz button bellow.

We kindly inform you that we contact only chosen candidates. In your application please include the following statement: “I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.

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