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Technical Support Analyst

  • Stefanowo (pow. piaseczyński), mazowieckie
  • Specjalista
  • 2016-03-10

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Technical Support Analyst
Based: Stefanowo

Free transport offered from Warsaw

The IT Solutions Center Technician is the first point of contact for support to the corporation’s business systems worldwide.  Working independently, the IT Solutions Technician is responsible for providing a high level of first contact resolution technical support for all business systems with a continual focus on supporting and enhancing the corporation’s productivity.  The IT Solutions Technician resolves problems and creates all required incidents to insure quality of service while adhering to high process performance standards in the completion of these tasks.

Main Responsibilities

  • To provide helpdesk support to customers, assisting them with hardware and software problems via phone, email and in person.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles, including Service level Agreements (SLAs)
  • To take ownership of user problems and be pro-active when dealing with user issues.
  • To log all calls on the call logging system. 
  • To escalate more complex calls to the office so that it can be reassigned to a more senior IT member of staff.
  • To plan and prioritise work activities across areas of responsibilities.
  • Troubleshooting company iPhones and other mobile devices
  • Imaging & Configuring PCs
  • Strong and clear professional communication skills are a must in this role.
  • Participate in any ad-hoc business projects as required.
  • PBX & VOIP Support
  • Trips outside the headquarters of the company, if necessary
  • Users training concerning IT systems
  • Other duties as assigned.

Candidate Profile

  • Experience working on a busy helpdesk, resolving some 1st but mainly 2nd line support calls and logging support calls
  • Basic knowledge of telecommunication and data communication (VoIP, IP, Ethernet, LAN / WAN) and wireless devices.
  • Understanding of the Citrix XenApp environment
  • Exposure to Windows OS (Windows 7, Windows 10)
  • Strong understanding and working knowledge of Active Directory, group policies, domain controllers
  • A good working knowledge of Ms Office products
  • Logical thinker
  • Thrive under pressure
  • Natural interest in IT with a desire to stay abreast of new technologies.
  • The ability to communicate with company employees
  • At least B2 level of English (intermediate)


McCormick is a global leader in flavour. With 10,000 employees around the world and more than $4.2 billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures and food service businesses.


We have a passion for flavour. The company is serving customers from nearly 50 locations in 24 countries and consumers can buy our brands in more than 110 countries. Our industrial business flavours snacks, wraps, beverages and many other products for customers, which include global restaurant chains and leading food manufacturers


With approximately 4,500 employees, the company has operations in 13 countries across the Europe, Middle-East and Africa (EMEA) Zone and serves customers in more than 25 markets through its consumer and industrial businesses. McCormick is present in key consumer markets with leading brands, including Schwartz in the UK. McCormick EMEA Headquarters are located in Haddenham (UK).


McCormick entered the Polish market in 2011 with the acquisition of the Kamis business in Stefanowo. The company currently employs more than 1,000 people in Poland, this role will be based at our European Shared Services in Lodz. McCormick set up it's EMEA Shared Service centre in Lodz in 2014, currently employing 70 people.


If you are looking for a new challenge and want to join a highly motivated team in a rewarding environment, please apply via Aplikuj button.

Please attach your CV in English when applying.

In return we offer a competitive salary and benefits package and opportunity to work with a global flavour leader.


As an Equal Opportunities employer, McCormick is committed to a diverse workforce.

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