Pracuj.plsharing the costs of sports activities
1st Level Agent with Italian
Diebold NixdorfAbout the company
Warszawa
Warszawa, Masovian- Valid for 22 daysuntil: 11 Feb 2021
- Remote recruitment
- contract of employment
- full-time
- specialist (Mid / Regular)
Technologies we use
Operating system
About the project
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
The First Level Agent is responsible to provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets. Answer "How do I questions" for dedicated Hardware and Software within the customer environment and perform software distribution to endpoints. Monitoring Universal Work Queue’s (UWQ) - revision of assigned tasks. Creating and Updating the tickets in case of changes (cancelation, additional information). In case the customer is calling, provide the status of ticket. Handling the E-Mails with additional questions from other levels. Due to the skills, is able to solve the majority of incidents directly.
Your responsibilities
Answer inbound customer calls and e-mails, including detailed recording of the issue according to defined processes
Provide proactive User Helpdesk Services to inbound customer service requests. This includes the usage of remote tools to analyze and resolve tickets
Answer "How do I questions" for dedicated hardware and software within the customer environment and perform software distribution to endpoints
Creating and updating the tickets in case of changes (cancelation, additional information)
Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. password resets, SW configuration, etc.). If not successful inform customer about next steps
Our requirements
Very good command od Italian
Good command of English
Technical background, e.g. education in information electronics, mechanics and/or SW skills preferred
PC literacy, especially usage of Microsoft Office package
Willingness to work in shift models, based on customer requirements
Knowledge of customer service principles and practices
Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
Benefits
private medical care
life insurance
remote work opportunities
Diebold Nixdorf
Diebold Nixdorf is one of the world’s leaders in delivering payment technology and services for banks and trading companies. Diebold Nixdorf employs around 25 000 people in over 130 countries. Our installed devices amount to over 2 million ATMs and cash systems in 25 languages.
Diebold Nixdorf has been present in Poland since 1990 with head office in Warsaw as well as regional services in Krakow, Katowice, Wroclaw and Szczecin.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation
The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**