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1st line Customer Support Specialist
ANDERSEN SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄAbout the company
- KrakówKraków, Lesser Poland
- offer expired a year ago
- contract of employment
- full-time
- junior specialist (Junior)
- full office work
- Immediate employment
- remote recruitment
- Запрошуємо працівників з України
- Робота для іноземцівбез польської
Your responsibilities
- Providing full information support to our customers (via calls, chats, email, LinkedIn, etc.);
- Searching for and processing necessary information;
- Helping corporate customers resolve arising issues;
- Processing inquiries from international corporate customers and passing them on to sales representatives;
- Recording information on requests in the CRM system;
- Communicating in a lively and friendly manner: neither banal nor formulaic;
- Being polite even if a customer is angry or dissatisfied with something and striving to turn their negative emotions into positive ones (just like in real life).
Our requirements
- University degree (last year students are welcome as well);
- Competent spoken and written language;
- Flexible and abstract thinking;
- Ability to express thoughts competently, the ability to explain complex things simply and clearly, friendliness, and love for communication;
- Good communication skills and the desire to develop business communication;
- Excellent teamwork skills and the ability to prioritize and effectively multitask;
- Good knowledge of the Microsoft Office package;
- Strong interest in IT;
- Level of English – Upper-Intermediate or above.
What we offer
- Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others. Andersen cooperates with such businesses as Samsung, Siemens, Johnson & Johnson, BNP Paribas, Ryanair, Mercedes, TUI, Verivox, Allianz, T-Systems, etc.;
- Daily communication in a foreign language with continuous improvement of your level and immersion in different cultures;
- Work schedule: 1/2, from 18:00 to 06:00;
- The company has mentoring and adaptation system for new employees;
- Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated;
- Bright corporate life (parties, pizza days, PlayStation, fruits, coffee, snacks, movie nights, etc.);
- Referral program;
- English and Polish language courses;
- Private health insurance and MultiSport Plus.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- flexible working time
- fruits
- integration events
Reasons to join us:
- For the past four years, our company has been growing annually by 60%-100%, and we constantly involve top-notch specialists in our team;
- We are a cool young team of like-minded people communicating informally;
- Mentoring and adaptation programs will help you blend with the team and get involved in your work as comfortably as possible;
- We have been strengthening our expertise since 2007. During this time, we have formed excellent teams with streamlined processes, where you can learn something new from your colleagues every day and enjoy your work;
- There are many different ways to grow and develop at our company, and all your activities will be decently rewarded;
- Our employees are provided with a benefit package and an extensive set of bonuses;
- The company offers such perks as English language courses, private health insurance with dental care, and reimbursement for the cost of gym memberships.
- We invite you to join our team!
About Us
The IT company Andersen, invites a 1st line Customer Support Specialist to join its team in Warsaw/Krakow.
Andersen is a European pre-IPO IT company uniting over 3,500 top-class professionals: developers, architects, testers, analysts, and other specialists. Our employees are located all over the world, but we all are Andersen Community!
Operating in the market since 2007, we have developed more than 1,000 outstanding projects for the financial sector, healthcare, logistics, travel and hospitality, telecom, the automotive industry, etc.
Our company offers support services for not only solutions developed by us but also third-party software. We have partners from all over the world: Europe, the USA, Asia, Western and Central Europe, the UAE, and Australia.
The main task is to provide support to our potential customers by processing incoming/outgoing calls/messages and maintaining a high level of service.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcy1st line Customer Support Specialist, Kraków