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1st Line Support Engineer (German+English)

Luxoft Poland

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 17 days ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment

Technologies we use

Operating system

About the project

TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams.

Your responsibilities

  • Logging, updating and resolving reported end-user issues and track them in the ticketing tool

  • Cooperating with various IT support teams inside the company on user related queries

  • Point of contact for internal users of the bank to support technology related issues and queries

  • Supporting documentation publishing to assist staff with requests for information and provide staff training if required

  • Using world-class ticketing systems and tools

Our requirements

  • Excellent verbal and written communication skills

  • Fluent in English and German

  • A natural ability to solve complex issues

  • Experience in customer service role

  • Good analytical skills

  • Flexible and able to respond to change

  • Solutions focused with a can-do attitude

  • Ambitious and innovative approach to daily tasks

  • Demonstrate high level of customer focus

  • Keen in using modern business technologies

  • IT knowledge

  • Willing to develop in IT and support role

  • German: C1 Advanced

  • English: B2 Upper Intermediate

What we offer

  • Premium medical insurance with dental care. We look after those who work for us by offering the best private medical care options, including dental, to our employees.

  • Flexible working hours. Your schedule is your choice.

  • Remote work options. Expertise doesn’t exist only in offices. Change the world from the comfort of your own home office.

  • Cutting-edge workspaces and tools. Offices based around the latest design philosophies and equipped with top-notch facilities provide you with everything you need to succeed.

  • The Employee Assistance Program. Counseling on a variety of topics – from bereavement to managing life changes – is available for our employees and their families.

  • Elite learning and development options. Learn what you want, where you want, how you want.

  • Vibrant professional communities. Connect with fellow experts in your field to advance your knowledge and share expertise.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • dental care

  • retirement pension plan

  • corporate library

  • no dress code

  • coffee / tea

  • parking space for employees

  • employee referral program

  • charity initiatives

  • family picnics

  • Internal Mobility Program

  • CSR Initiatives

  • Car Leasing Program

  • Opportunity to obtain permits and licenses

  • Relocation Assistance

Recruitment stages
1

Send Your Resume and talk to our Recruitment Specialist

2

Interview with Technical Specialist

3

Project Lead Interview

4

Job Offer

Internal Mobility and Relocation

Internal Mobility. Luxoft is a company with wide-ranging opportunities and projects that cover the globe. As such, if you want to apply your expertise to a new project, or if you want to develop your career in a new location or in a new position with new responsibilities, our Internal Mobility practice is ready to help you achieve your goals.

Relocation. If you join our team from outside Poland, we offer a whole suite of support options to make relocation smooth both for you and your family. We take care of the paperwork, assign you your very own Relocation Specialist, and provide you the option to join our Buddy Program, in which a member of our team who has experienced the relocation process will help guide you through the adaptation process. Due, Poland Business Harbour, as IT Specialist you can easily relocate you and your family to Poland. It allows us to start processing candidates from Belarus, Armenia, Georgia, Moldova, Russia and Ukraine to Poland via fast track together with family members. The waiting time for while process is up to 3 weeks.

Diversity makes us stronger

Luxoft, as an international company that benefits from members of far-flung communities collaborating in common purpose, understands the core importance of diversity and inclusion. As such, we have a robust and active Diversity and Inclusion practice.

This practice unites a plethora of efforts such as trainings, numerous internal communities each dedicated to a facet of diversity and inclusion, webinars on key topics, corporate policies on how we embrace diversity, and more.

By focusing on welcoming members of all communities to the table and ensuring everyone is heard, we empower our employees and enable our continual growth.

Luxoft Poland

Luxoft, a DXC Technology Company, is a global digital strategy and software engineering firm providing bespoke technology solutions. We combine a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel, healthcare, media and telecom. Technology is our passion and excellence is what we constantly strive for. Our focus on top engineering talent means that you will be working with best industry professionals from around the world.

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