sharing the costs of sports activities
1st Line Support Engineer with Japanese
- Company locationaleja Jana Pawła II 80, Śródmieście, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- remote recruitment
Poland (remote work)
Technologies we use
About the project
R Systems is looking for a talented Support Engineer fluent in Japanese to join our growing team focused on 1st Line Support.
This is an excellent opportunity for people with strong IT experience and beginners looking to jumpstart their careers in the field of information technology to embark with us on an adventure and learn new technologies. If you’ve been looking for the opportunity to work remotely and take on a new challenge, now is the time to get to know each other!
Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
Execute event and analyses reports for various stakeholders
Escalate issues in line with operational processes to ensure SLA performance is adhered to
Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
Assist in the onboarding of operator integrations
Excellent communication skills, both written and verbal, in Japanese (fluent) and English (Intermediate), as you will be working with Japanese customers
Passion for IT, even with very little experience (students are also welcome)
A can-do attitude and a proven eagerness to learn and acquire new skills
Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
Level head, calm and clear thinking, open-mindedness, and flexibility
What we offer
Remote, hybrid or office work – you choose 🙂
More free time to enjoy throughout the year: longer holidays than standard, 5 free days/year for professional training, paid study holidays, flexible working schedule and so much more
Private medical subscription for you and family members
Customized training and professional certifications programs to achieve your learning and career goals
Free and unlimited access to Udemy online learning platform, to learn all and everything from programming and cloud computing to home gardening 101
Mobile device and mobile subscription plan
Cool and comfy office located right in the heart of the city
Lunch & Learn sessions
(Inter)company sports competitions
Team buildings and parties
private medical care
remote work opportunities
flexible working time
mobile phone available for private use
no dress code
video games at work
coffee / tea
parking space for employees
Career and professional development opportunities (certifications, workshops, training sessions)
Intense training where you will learn about network monitoring, online payments, the telco industry, computer forensics, and other useful technologies
The opportunity to work closely with the client’s team and leave your mark on the telecom field. Some of the names you may get the possibility to work it include Google, Microsoft, or Amazon
Flexible employment contract, long-term cooperation
A supportive working climate, a place in a very talented team, and the chance to be rewarded for outstanding performance
R Systems is a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach.
We speak the language of business as fluently as we do the language of technology. In other words: We speak Digital. Our goal: accelerate our clients’ digital leadership.
Some quick aspects we take pride in:
• 3,000+ employees worldwide.
• 30 years of experience in technology innovation across business sectors
• 25 offices in 12 countries in Europe, US, APAC.
• 16 delivery hubs, including technology centres in Romania, Poland, Moldova.
• Partnerships with: ¨ Microsoft – cloud computing and cloud application strategic partner ¨ UiPath – RPA/IA Silver partner ¨ Google Cloud ¨ Oracle – Gold Partner ¨ Automation Anywhere and Salesforce – US Gold Partner.