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1st Line Support – IT Specialist with German language

  • Wrocław, dolnośląskie
  • Specjalista
  • 2019-06-11

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    We like it when our employees have goals. What about you? Are you ready to grow with your challenges? We at MAHLE are a leading international supplier to the automotive industry. With our products for combustion engines and their peripherals as well as solutions for electric vehicles, we address all crucial issues related to the powertrain and air conditioning technology. Today, some 78.000 employees work on innovative products at 170 locations and 16 research and development centers. Working together, we optimize existing technologies, develop new engineering concepts and set standards. By reducing fuel consumption and CO2 emissions, we are making an important contribution – for a better climate, with every second vehicle statistically.

    Share professional know-how, develop ideas and take on responsibility at MAHLE Shared Services Poland Sp. z o.o. as:

    1st Line Support – IT Specialist with German language
    Workplace: Wrocław

    Would you like to take on responsible tasks?

    • First Line of Support (Mail, Web, Call) for internal users with regards to their hardware and software related issues
    • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
    • Collaboration with various projects & stakeholders
    • Identify service improvement opportunities to key service management stakeholders
    • Further development and maintenance of existing knowledge database

    Impress us with your professional and personal skills:

    • Fluent German and communicative English
    • Experience in a Help Desk/Service Desk or Customer Service role
    • Basic skills in MS Windows + Office
    • Customer and result orientation
    • Teamwork, strong communication skills and flexibility
    • Ability to think logically to analyze, troubleshoot and resolve complex issues
    • Passion to learn new concepts, technologies and processes

    See what we can offer you!

    • Competitive salary
    • Cafeteria benefits, Multisport and Private Medical Care
    • Group Insurance
    • Opportunity to expand knowledge in IT field
    • Relocation bonus for candidates who are based more than 100 km from Wrocław
    • Language training course
    • Referral bonus program
    • Free fruits, sweets and sandwiches in the office
    • No on- call duties and night shift

    Start journey with us

    Apply now!

    We will contact only selected candidates.