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2nd/3rd Technical Support Engineer (Skype/Lync)

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 01.08.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

For a prestigious IT project we are looking for:


2nd/3rd Technical Support Engineer (Skype/Lync)
miejsce pracy: Warszawa
nr referencyjny: MPL/Lync/08/WAW/P

Key Responsibilities:

  • Provide tier 2/3 support for Lync escalations
  • Evolve and deployment of monitoring and instrumentation tools for Lync
  • Capacity and performance management
  • Review CDR and QoE reports to manage service quality and end user experience
  • Manage health of Lync eco system (network, SQL and desktop client)
  • Manage integration of Lync with Exchange (Unified Messaging)
  • Manage Lync integration with Video Conferencing platform (Cisco)
  • Troubleshoot end to end infrastructure including compliance stack (Actiance)
  • Support DR coverage and tests execution for managed platform
  • Ensure solution meets operation specifications

Essentials Skills and Qualifications:

  • Experience of deploying and operating enterprise scale Lync platforms
  • Knowledge and experience of integration with voice systems - e.g. Avaya ACME packets
  • Knowledge of Lync and voice / call routing
  • Experience in configuring conferencing and voice policies
  • Experience in configuration of voice routing, dial plans and SIP trunks
  • Demonstrate experience with Exchange Unified Messaging
  • Experience of Lync monitoring tools and Synthetic Transactions
  • Experience in troubleshooting complex Lync environments
  • IT Operations experience (Change Management, Problem and Incident Management)
  • Fluent English

Desired Skills and Qualifications:

  • Different  Microsoft Products/Technology installation & support experience
  • Experience in writing PowerShell scripts for Lync

We offer:

  • Stable employment in a professional environment
  • Nice atmosphere in an ambitious and professional team
  • Constant improvement of professional qualifications
  • Private medical care and sport card

If you are intrested please send your application at


Jednocześnie informujemy, że skontaktujemy się tylko z wybranymi Kandydatami.

Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tj. Dz. U. z 2014 r. poz. 1182, 1662).

Please attach the following clause in your application:

I agree for IT Kontrakt sp z o.o. with registered seat in Wrocław, ul. Gwiaździsta 66, 53-413  Wrocław, to process my personal data included in the documents that I submitted and for the purposes of carrying out the recruitment process for the position of 2nd/3rd Technical Support Engineer (Skype/Lync).

I agree/do not agree for my abovementioned personal data to be processed by IT Kontrakt sp. z o. o. for the purposes of future recruitment processes.