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2nd/3rd Technical Support Engineer (Skype/Lync)

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 01.08.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    For a prestigious IT project we are looking for:


    2nd/3rd Technical Support Engineer (Skype/Lync)
    miejsce pracy: Warszawa
    nr referencyjny: MPL/Lync/08/WAW/P

    Key Responsibilities:

    • Provide tier 2/3 support for Lync escalations
    • Evolve and deployment of monitoring and instrumentation tools for Lync
    • Capacity and performance management
    • Review CDR and QoE reports to manage service quality and end user experience
    • Manage health of Lync eco system (network, SQL and desktop client)
    • Manage integration of Lync with Exchange (Unified Messaging)
    • Manage Lync integration with Video Conferencing platform (Cisco)
    • Troubleshoot end to end infrastructure including compliance stack (Actiance)
    • Support DR coverage and tests execution for managed platform
    • Ensure solution meets operation specifications

    Essentials Skills and Qualifications:

    • Experience of deploying and operating enterprise scale Lync platforms
    • Knowledge and experience of integration with voice systems - e.g. Avaya ACME packets
    • Knowledge of Lync and voice / call routing
    • Experience in configuring conferencing and voice policies
    • Experience in configuration of voice routing, dial plans and SIP trunks
    • Demonstrate experience with Exchange Unified Messaging
    • Experience of Lync monitoring tools and Synthetic Transactions
    • Experience in troubleshooting complex Lync environments
    • IT Operations experience (Change Management, Problem and Incident Management)
    • Fluent English

    Desired Skills and Qualifications:

    • Different  Microsoft Products/Technology installation & support experience
    • Experience in writing PowerShell scripts for Lync

    We offer:

    • Stable employment in a professional environment
    • Nice atmosphere in an ambitious and professional team
    • Constant improvement of professional qualifications
    • Private medical care and sport card

    If you are intrested please send your application at


    Jednocześnie informujemy, że skontaktujemy się tylko z wybranymi Kandydatami.

    Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tj. Dz. U. z 2014 r. poz. 1182, 1662).

    Please attach the following clause in your application:

    I agree for IT Kontrakt sp z o.o. with registered seat in Wrocław, ul. Gwiaździsta 66, 53-413  Wrocław, to process my personal data included in the documents that I submitted and for the purposes of carrying out the recruitment process for the position of 2nd/3rd Technical Support Engineer (Skype/Lync).

    I agree/do not agree for my abovementioned personal data to be processed by IT Kontrakt sp. z o. o. for the purposes of future recruitment processes.