Oferta pracy

2nd Level Support Agent with Polish

Diebold Nixdorf

  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Expected

  • WAN

  • LAN

About the project

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and sho in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Your responsibilities

  • Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system.

  • Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction.

  • Solve incoming customers and field service engineers’ issues/ problems on the phone.

  • Perform initial assessment, diagnosis and remote IT systems support.

  • Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools.

  • Escalate potential problems and complex incidents.

  • Observe technical or process problems and offer improvement suggestions.

Our requirements

  • Very good command of English and Polish

  • Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired.

  • Knowledge of customer service principles and practices.

  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone.

  • Willingness to work in shifts, based on customer requirements.

  • Enthusiasm and willingness to learn.

What we offer

  • Trainings from the first day of work.

  • Various options of development.

  • Being part of a multicultural team.

  • Possibility to use foreign languages on a daily basis.

  • Teamworking and supportive atmosphere in our teams.

  • Contract of employment (umowa o pracę).

  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme).

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • employee referral program

  • extra leave

  • communication supplement