sharing the costs of sports activities
2nd Level Support Agent with Polish
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
About the project
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and sho in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Provide proactive User Helpdesk Services through technical analysis of incidents and service requests within the ticket system.
Support the engineers in the field (Engineer Helpdesk) to ensure high levels of customer satisfaction.
Solve incoming customers and field service engineers’ issues/ problems on the phone.
Perform initial assessment, diagnosis and remote IT systems support.
Provide in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools.
Escalate potential problems and complex incidents.
Observe technical or process problems and offer improvement suggestions.
Very good command of English and Polish
Technical knowledge in operating systems, networks (WAN; LAN) and good analysing skills desired.
Knowledge of customer service principles and practices.
Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behaviour on the phone.
Willingness to work in shifts, based on customer requirements.
Enthusiasm and willingness to learn.
What we offer
Trainings from the first day of work.
Various options of development.
Being part of a multicultural team.
Possibility to use foreign languages on a daily basis.
Teamworking and supportive atmosphere in our teams.
Contract of employment (umowa o pracę).
Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility of full remote work, employee referral programme).
private medical care
remote work opportunities
employee referral program