Fujitsu Technology Solutions Sp. z o.o.

2nd line engineer / Vendor Support with German

Fujitsu Technology Solutions Sp. z o.o.O firmie

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Fujitsu Technology Solutions Sp. z o.o.

Fabryczna 17

Łódź

Lodz

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

 

2nd line engineer / Vendor Support with German

 

Location: Łódź

Fujitsu is a leading provider of ICT - based business solutions for the global market - place. With approximately 170,000 employees supporting customers in 7 0 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.

  • Works within a team supporting end users with technical queries
  • Provides internal toolset training and takes ownership around queries
  • Develops an understanding of the customers ‘environment and service delivery requirements
  • Follows established processes and recommends improvements to these as appropriate
  • Takes ownership for listening to and understanding the customer‘s problem
  • Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
  • Escalates issues as necessary to deliver required SLA
  • Acts as an effective and helpful member of the team, demonstrating initiative
  • Takes responsibility for learning

  • Proficiency in German (at least B2)
  • Technical Capability - fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members
  • Excellent approach to Business Model and working under OLA/ SLA Requirements
  • Strong customer relationship – able to establish positive working relationships with customer
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers
  • Excellent problem solving
  • Drive and determination
  • Initiative to constantly improve solution methods
  • Flexible approach and working well under pressure
  • Time management and good task prioritization
  • Team working – team player
  • Understanding of business continuity process.
Lodz Lodz

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.

EXTENSIVE BENEFIT PACKAGE

Lodz Lodz Lodz

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices.

 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.


HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Lodz Lodz

 


To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland

L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/

Lodz Lodz

 

Textorial Park
ul. Fabryczna 17
90-344, Łódź

 

University Business
Park ul. Wólczańska 178
90-530, Łódź

 

Nowa Fabryczna
ul. Składowa 35
90-127, Łódź

 

.KTW
Aleja Roździeńskiego 1
04-202, Katowice

Lodz

Fujitsu is a leading provider of ICT - based business solutions for the global market - place. With approximately 170,000 employees supporting customers in 7 0 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers.
2nd line engineer / Vendor Support with German
  • Works within a team supporting end users with technical queries
  • Provides internal toolset training and takes ownership around queries
  • Develops an understanding of the customers ‘environment and service delivery requirements
  • Follows established processes and recommends improvements to these as appropriate
  • Takes ownership for listening to and understanding the customer‘s problem
  • Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
  • Escalates issues as necessary to deliver required SLA
  • Acts as an effective and helpful member of the team, demonstrating initiative
  • Takes responsibility for learning
  • Proficiency in German (at least B2)
  • Technical Capability - fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members
  • Excellent approach to Business Model and working under OLA/ SLA Requirements
  • Strong customer relationship – able to establish positive working relationships with customer
  • Excellent communication – ability to communicate clearly with customers, colleagues and managers
  • Excellent problem solving
  • Drive and determination
  • Initiative to constantly improve solution methods
  • Flexible approach and working well under pressure
  • Time management and good task prioritization
  • Team working – team player
  • Understanding of business continuity process.
What you can expect? HUMAN WORKPLACE
  • Work-life balance
  • Appreciation of your work, awards program
  • Support and motivation
  • Friendly atmosphere, diverse and international working environment
  • Job security
CAREER CHOICE AND DEVELOPMENT
  • External and internal training, courses, conferences
  • Opportunities for growth and promotions
  • Development opportunities in all directions – vertical and horizontal
  • Possibility to change department or scope
EMPOWERMENT
  • We develop our unique know-how
  • We work with over 100 globally recognized brands, conducting prestigious large-scale projects
  • Employees can have an impact on the services provided to clients, openness to dialogue
INNOVATIVE TECHNOLOGIES
  • Access to high quality equipment and innovative technologies which we work with everyday
  • Industry-leading solutions, systems and programs

EXTENSIVE BENEFIT PACKAGE

FUN @ WORK

Various company events for employees and their families.
Team building events.
Cinema tickets, internal contests.
Relaxation zones in the workplace.
Discounts for employees.
CSR programs, initiatives and activities in areas such as environment, community involvement & development, diversity & inclusion, wellbeing and operating practices. 

COMFORT

Attractive locations in Łódź, Katowice and Warsaw.
Flexibility and home office opportunities.
Delicious tea and coffee.

HEALTH

Private medical care.
Fresh fruits.
Cafeteria benefit system.
Fujitsu sports teams e.g. running or cycling team.

Textorial Park
ul. Fabryczna 17
90-344, Łódź
 
University Business
Park ul. Wólczańska 178
90-530, Łódź
 
Nowa Fabryczna
ul. Składowa 35
90-127, Łódź
 
.KTW
Aleja Roździeńskiego 1
04-202, Katowice

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