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2nd line Support Specialist Swedish Speaker

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 18.03.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    2nd line Support Specialist Swedish Speaker
    Miejsce pracy: Kraków

    Candidate’s profile

    • Capacity to adapt and learn 
    • Good team player
    • Attention to detail
    • Ability to manage and collaborate with other teams

     

    Requirements

    • Excellent English and Swedish language skills
    • Outstanding Customer Care skills
    • Organizational skills and “can do” attitude
    • Proactive approach
    • Able to work with minimum of supervision
    • Good organizational skills
    • Ability to share technical knowledge within the team
    • Detail oriented
    • Basic ITIL knowledge
    • ISC knowledge will be an asset
    • ServiceNow experience will be an asset

    Job description


    Position purpose

    We are looking for a person experienced with Service Desk responsibilities who will act as a Senior Analyst responsible for handling difficult cases and assisting with coordinating the Service Desk workload

     

    Main Accountabilities

    • Acting as a senior member of the team being able to advise and mentor Service Desk Agents
    • Troubleshooting/resolving advanced issues and requests
    • Acting as a 2nd line support in accordance with existing knowledge articles and procedures
    • Acting as an overflow support for Tier 1 contacts

    What we offer?

    • Working in a close-knit team and a friendly atmosphere
    • Development of expert or leader competences
    • Bonuses, including those for recommending new employees
    • A wide range of training and co-financing of courses
    • Attractive package of additional benefits (fitness, gym, cinema, etc.) – you choose what you want
    • Integration events and joint celebrations
    • An annual family picnic
    • Additional life insurance
    • Private medical care, also for your family
    • Disability inclusion Assistive technologies Reasonable accommodations
    • Employee volunteering opportunities and interesting CSR projects
    • Bicycle parking and carpooling

    About us

    Capgemini is one of the leading global companies offering consulting,
    IT technologies.

    The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services,through managing equipment and operating systems, internal or access networks tomanaging applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.
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