Oferta pracy

2nd Line Support Specialist with German

Atos Poland Global Services Sp. z o.o.

  • Łódź

    Łódź
  • offer expired 4 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • You will provide excellent customer service and high quality technical support. Main duties include diagnosing and resolving technical issues individually and as part of a team via telephone, email and remote control, handling calls from first and second line team members, keeping documentation up to date, liaising with 3rd parties, administration via Active Directory and fulfilling other contractual service.

  • You will be solving variety of problems and incidents, performing daily technical tasks

  • Solves problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution

  • Applies understanding and knowledge of information systems products and services to assist users

  • Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems

  • Coordinates referrals to appropriate technical, professional, or service personnel

  • Receives and prioritizes issues and forwards using appropriate escalation procedures

  • All other duties as assigned

  • Apart from the introductory training and the opportunity to improve both your social and technical skills, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:

  • Team leader: License 2 Lead, Manager on Duty, conduct coaching & mentoring

  • Project coordinator: PRINCE2, Agile, PMI

  • Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

Our requirements

  • Very good (min. B2) spoken German and English

  • Good understanding of English will be a plus

  • Experience as 1st or 2nd line support engineer is mandatory

  • PC, printer and networking troubleshooting skills

  • Ambition to learn new products and skills and maintain a strong working knowledge of supported systems

  • Windows knowledge - Windows 7 and Windows 10

  • MS Office 2010/365, MS Outlook/Exchange knowledge

  • Good diagnostic, analytical skills & problem solving skills

  • Support should be provided in German according to customer needs

  • Ability to achieve Key Performance Indicator targets

  • Motivation to learn and work

  • to be self-starter and eager to improve their technical skills

  • Flexibility, passionated about IT world and having sense of humor

  • Good interpersonal skills

Optional

  • Experience with administration & troubleshooting of Microsoft System Center Suite applications and tools, especially SCCM

  • Knowledge of PKI and PowerShell scripting

  • Knowledge and hands-on experience with Nexthink

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.