private medical care
2nd line Technical Engineer
Fujitsu Technology Solutions Sp. z o.o.
Lower SilesiaLower Silesia
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular)
- home office work
- Immediate employment
- remote recruitment
Technologies we use
We are looking for an Engineer to join the Network Monitoring support team. This service component covers further remote support as a first point of contact for Service Desks. You will be responsible for: proactive monitoring, using industry standard network monitoring tools, performing basic diagnostics and troubleshooting, and also raising support incidents on a call logging system in accordance with procedures and in cooperation with next level NOC lines on 24/7 basis. This is a great entry-level opportunity for individuals who always wanted to develop their career as Network Engineers.
Technical Capability. Fully able to support routine technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs) and able to support less experienced team members.
Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Process. Documents actions taken during resolving customer routine enquiries ensuring established processes/systems are followed.
Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated to ensure satisfactory resolution.
Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
Team Working. Acts as a team player and is perceived as a helpful and effective member of the team.
Basic networking skills/experience,
Communicative English spoken and written (at least B2) (German nice to have),
Previous experience within a Break Fix and Managed Service Environment or Service Desk,
Technical understanding of the following technologies: Basic Networking, Cisco products, Microsoft products, understanding concept of working on tickets,
Understanding Service Desk Processes,
Understanding of Incident Management Processes,
Service Level Controlling,
Strong customer service focus,
Flexible approach to work with the ability to work effectively under pressure,
Readiness to work in a 24/7 setup,
Ability to work in a team with little supervision using own initiative,
Responsible and willing to take ownership,
Positive and professional attitude.
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Experience with antivirus systems would be an asset
remote work opportunities
coffee / tea
employee referral program
Fujitsu Technology Solutions Sp. z o.o.
Fujitsu offices in Poland are located in Warsaw, Łódź and Katowice. In Warsaw we perform sales and client support services. The Global Delivery Center Poland, located in Łódź and Katowice, employs specialists within business areas: Service Desk, Service Management, DX Services, Application & Multi-Cloud Services, Workforce & Workplace Services, Enterprise Cyber Security Services, Business Process Services oraz Program & Project Services.
In Łódź, Fujitsu also employs professionals for Fujitsu Business Services, in the following areas: Finance (P2P, O2C, General Ledger, Project and Contract Accounting, Treasury, Master Data, Bid Finance Team and Product Pricing Office), Supply Chain (Order Management & Procurement), Internal Audit, Assurance as well as HR Service Delivery.
At Fujitsu we firmly believe that technology enables people's happiness and wellbeing. As it plays a more important role than ever before, we must put people at the center of everything that we do. We believe a human-centric approach is the only way to deliver on the promise of the digital.