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Oferta pracy
3M Talent Academy Internship Program: IT - Service desk
3M Service Center EMEA Sp. z o.o.About the company
- WrocławWrocław, Lower Silesia
- offer expired 2 years ago
- contract of mandate
- full-time
- trainee
- Immediate employment
- remote recruitment
Technologies we use
Expected
Service desk
Your responsibilities
Invent your career by joining 3M Service Center EMEA this summer.
If you want to grow through collaborative work environment and build a meaningful experience with great support from your team members and leader, join 3M Talent Academy, start your professional career path in 3M Global Service Center in Wrocław and create your story with us.
What will you be doing?
- User support in solving IT problems, hardware and software support (first line of support)
- Technical support via telephone, e-mail, irregularity management system, Webforms
- Installation of software on users' computers
- Cooperation with other IT teams
- Reporting tickets in the ITSM system
Who is welcomed to apply?
- Students (final years) and recent graduates - languages or IT faculty will be an advantage
Our requirements
- Knowledge of English and a second language - French / German / Spanish / Italian - at least B2 level (written and spoken)
- Demonstrate tolerance, motivation and flexibility in adapting to a changing environment
- Excellent listening and communication skills, customer service and interpersonal skills
- Fast learning and well-developed analytical thinking and problem solving skills
- A high level of personal culture when directly supporting 3M's internal users
- Full time availability
What we offer
- 3 months (from July till September) fully paid internship program under the guidance of specialists
- Possibility to continue work at 3M for the best performing Interns
- Upskilling of your competencies during the Internship: practical knowledge in Service Desk (first line of support), functional knowledge in the areas of: Microsoft Office and Office 365 suite, including SharePoint, One Note and Visio, Mainframe, Active Directory, VPN, Printers, Mobility, Encryption, Web Based tools support, etc., practical use of foreign languages during customer service
- Opportunity to gain experience in operational processes and related systems
- Work in a respectful, inclusive and friendly environment with open door policy
- Professional training and onboarding package
Benefits
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- integration events
- retirement pension plan
- parking space for employees
- extra social benefits
- holiday funds
- redeployment package
- charity initiatives
At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people!
As an equal opportunity employer, 3M will not discriminate against any applicant.
3M Service Center EMEA Sp. z o.o.
Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.
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3M Talent Academy Internship Program: IT - Service desk, Wrocław