Oferta pracy

3rd Level Support Engineer / Junior Developer


  • Wrocław

    Wrocław, Lower Silesia
  • offer expired a month ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • hybrid work

Technologies we use


  • SQL


  • C#

  • Java

  • Python

Your responsibilities

An outstanding opportunity to join us in this role where your responsibilities will include, but not only:

* Be responsible for managing ad-hoc system analysis and investigation - problem solving

* Providing live assistance for the production workflow by investigating / resolving issues once escalated by PTG (involves an early start rota)

* Raising issues to the infrastructure team if needed

* Raising issues to the dev team if resolution involves code review / debugging

* Producing reporting emails (e.g. OLA tracker and trade count analysis)

* Reruns of production workflow in case of critical failures

* Ensuring that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)

* Ensuring that any analysis / queries from other IT teams or business partners are managed / addressed (e.g. CVA pricer)

* Testing and applying configuration changes

* Making configuration changes as and when required by business partners

* Making changes to the environment to ensure optimal running

* Coordinating the release of these items (emergency or planned releases)

* Managing and developing tools to help automate the BAU activities as well as provide PTG with the tools to help in their monitoring (spreadsheets or c# tools to automate manual work)

* Running tests related to performance and regulatory capital impact –Impact Assessment

* Running tests related to performance (e.g. impact of adding a new counterparty, DMCF updates)

* Configuring, executing and monitoring batch runs during the day

* Using advanced knowledge of the workflow to suggest improvements to optimize performance

Your future colleagues

The IMM (Internal Model Method) program is a multi-phase, multi-year initiative designed to reduce operational costs for the IB. As the Level 3 Support Engineer / Junior Developer you will become part of a team of support engineers and developers working on several high-demand risk management systems (EPE, IMM Backtesting), tasked with designing, developing and delivering new features. The role is within Credit Risk IB IT department and will require interaction with the front office, credit risk office (CRO), and product control areas, so communication as well as technical skills are important to succeed. You will work in the team of about 50 people including developers, BAs, QAs and support personnel. All competencies exist in Poland (DEV, QA, BA, PM, RM). The team is located in Wroclaw, London and Warsaw. The team is split into smaller cross-functional teams, implementing Scrum or Kanban. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Our requirements

  • The system is based on the .NET Framework (C#, WWF, WCF), GIT, MS SQL Server, custom PAAS solution (Kubernetes-like), Private Cloud (IBM Platform Symphony) and multiple internal technologies.

  • Outstanding written and verbal communication skills, including the ability to actively listen and interpret

  • Analytic mind-set and problem solving skills

  • Proven ability to manage work effectively under pressure / tight deadlines

  • Technical background and understanding of software development life cycle

  • SQL knowledge (for reporting queries)

  • XML knowledge


  • Basic programming skills in any language (e.g. c#, Python, Java, scripting)

  • Financial / investment banking experience

  • Dedication to fostering an inclusive culture and value diverse perspectives

What we offer

  • Pension plan

  • Training and development

  • Internal Mobility

  • Other optional

  • Language training course

  • Mentoring

  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)

  • Employee discounts on various products and services (event tickets, consumer products, etc.)

  • Relocation package

  • Employee Referral Program

  • Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • parking space for employees

  • extra social benefits

  • kindergarten / nursery

  • christmas gifts

  • charity initiatives