3rd Party Business Manager (Wealth & Personal Banking)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

About the project

This role will be pivotal within the WPB CTO Business Management team, leading the 3rd party business management activities for multiple teams within a fast paced Technology environment.

Delivery of accurate data across workstreams, reporting to the WPB CTO Value Streams and working across the wider Business Management function. Ensuring senior management decisions lead to the fulfilment of strategic objectives, primarily focusing on 3rd party financial management, governance, and reporting outcomes.

Your responsibilities

  • Managing 3rd party contracts with number of stakeholders across WPB CTO;

  • Owning process of TPS raising, renewals, headwinds, 3rd party reporting;

  • Investigating Vendor’s queries;

  • Supporting Contract Owners with any queries.

Our requirements

  • Proven track record in Operational, Planning or Financial management role;

  • Strong stakeholder management / Relationship Management;

  • Familiarity with the Bank’s IT financial concepts;

  • Knowledge of 3rd party contract’s process and life cycle;

  • Excellent communication and interpersonal skills;

  • Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture;

  • Experience of working on a global scale (i.e. across timezone & geography and with remote teams);

  • Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines;

  • Positive, proactive and can-do attitude;

  • Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira and Confluence;

  • Strong Excel skills.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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