Oferta pracy

Account Director

SITEL PolskaO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Warszawa, mazowieckie

  • Ogłoszenie wygasło miesiąc temu
  • Praca zdalna
  • Pełny etat
  • Dyrektor
Sitel Poland exists on Polish market for 16 years as a branch of Sitel Group ( American Corporation.)
We are known for our rich experience of work at home mode.
Most of our employees are working remotely and are treated as an essential part of our company.
Our employee’s health and safety is the company’s first priority.   
 
We are looking for candidates for the position: 

Account Director

 

Responsibilities

  • Oversee operational delivery to agreed scope, performance matrix and all other elements of the agreement. This, being the main point of contact for the client and Sitel sites on all related matters
  • Enable sites to perform by providing best practices and support
  • Put structure on the on-going ad-hoc requests from the client and internal
  • Deliver on the different actions agreed from these meetings
  • Support/own key processes such as invoicing
  • Support Quarterly and Monthly business reviews
  • Own forecasting and sizing processes
  • Own Training curriculumns, maintain training plans, materials and control training refresh
  • In charge of CMSR calculation & upload
Experience Target
  • Previous experience in multi-lingual operations in an advantage
  • Proven experience and understanding of contact centre quality processes, functions, tools, operations and other functions
  • Experience of creating and delivering process documentation, business progress reports

 

Knowledge/Skills/Abilities

  • Excellent written and spoken English and German, other languages are a plus
  • Excellent interpersonal, oral and written communication skills and ability to influence also virtually
  • Excellent organisational skills, good understanding of Microsoft Office
  • Manage multiple priorities and multi-stakeholder environments
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Excellent listening and presentation abilities

When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”

 

Application submission signifies the applicant's agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Sitel Global Corporation's privacy policy (available at www.sitel.com).

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