Account Executive with French (Customer Service Specialist)

MM Shared Services sp. z o. o.

  • Lubicz 23, Grzegórzki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • hybrid work

MM Shared Services sp. z o. o.

Lubicz 23

Grzegórzki

Kraków

Your responsibilities

  • Cooperate in different languages with European customers via phone and email on a daily basis

  • Work in team - it’s important to us that team members cooperate and support each other, providing back-up as necessary

  • Be responsible for servicing our long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company

  • Plan loads and dispatch data in the internal system, control carrier deliveries, determine shipping configurations, loading requirements, and loading/offloading capabilities as well as support all parties involved in the load planning activities, in order to maximize truck loading capacity utilization

  • Cooperate with internal departments of MM Group, you’ll become knowledgeable in processes such as demand, production and sea transport

  • Learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts

  • Have the opportunity to use your analytical skills

Our requirements

  • Fluent knowledge of French and English

  • Good knowledge of Polish, any other European language will be an asset

  • Ability to learn quickly

  • Action and detail orientation

  • Eagerness to work in a team environment

  • Eagerness to make your own decisions

  • Ability to multitask and process high volume of data accurately and efficiently

  • Good analytical and organizational skills

  • No previous experience is required; university bachelor or master degree would be sufficient

  • Willingness to travel, 2-3 weeks training in our facility in Finland

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • coffee / tea

  • leisure zone

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

You will have an opportunity to take part in creation of the new team that will be taking over service from current set up to in-house operations. You will learn all the processes, tools, systems we use and how we build and manage relationships with our long term customers. Additionally You will be exposed to cooperation with other departments, Transport Companies and Logistics Providers. After successful training and transition You’ll serve as an ambassador for your customers and the relationship you build with them will be critical to the company’s commercial success. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will provide you with development opportunities such as soft skills and technical training as well as foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements.

We are not a call center.

We reserve the rights to contact only selected candidates.

National Register of Employment Agencies: 26269.