sharing the costs of sports activities
Account Executive with French (Customer Service Specialist)
MM Shared Services sp. z o. o.
- Lubicz 23, Grzegórzki, KrakówKraków, Lesser Poland
- offer expired over a month ago
- contract of employment
- specialist (Mid / Regular), junior specialist (Junior)
- hybrid work
Cooperate in different languages with European customers via phone and email on a daily basis
Work in team - it’s important to us that team members cooperate and support each other, providing back-up as necessary
Be responsible for servicing our long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company
Plan loads and dispatch data in the internal system, control carrier deliveries, determine shipping configurations, loading requirements, and loading/offloading capabilities as well as support all parties involved in the load planning activities, in order to maximize truck loading capacity utilization
Cooperate with internal departments of MM Group, you’ll become knowledgeable in processes such as demand, production and sea transport
Learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts
Have the opportunity to use your analytical skills
Fluent knowledge of French and English
Good knowledge of Polish, any other European language will be an asset
Ability to learn quickly
Action and detail orientation
Eagerness to work in a team environment
Eagerness to make your own decisions
Ability to multitask and process high volume of data accurately and efficiently
Good analytical and organizational skills
No previous experience is required; university bachelor or master degree would be sufficient
Willingness to travel, 2-3 weeks training in our facility in Finland
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
corporate sports team
coffee / tea
employee referral program
You will have an opportunity to take part in creation of the new team that will be taking over service from current set up to in-house operations. You will learn all the processes, tools, systems we use and how we build and manage relationships with our long term customers. Additionally You will be exposed to cooperation with other departments, Transport Companies and Logistics Providers. After successful training and transition You’ll serve as an ambassador for your customers and the relationship you build with them will be critical to the company’s commercial success. We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will provide you with development opportunities such as soft skills and technical training as well as foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements.
We are not a call center.
We reserve the rights to contact only selected candidates.
National Register of Employment Agencies: 26269.