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Oferta pracy

Account Executive (Customer Service) with German

MM Shared Services sp. z o. o.About the company

Lubicz 23a, Grzegórzki, Kraków
Kraków, Lesser Poland
offer expired 2 years ago
contract of employment
full-time
specialist (Mid / Regular)
remote recruitment

MM Shared Services sp. z o. o.

Lubicz 23a

Grzegórzki

Kraków

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Your responsibilities

Cooperate with European customers via phone and email on a daily basis
Work in team - it’s important to us that team members cooperate and support each other, providing back-up as necessary
Be responsible for servicing our long-standing customers. Answer customers questions, manage their purchase orders and make sure they are satisfied with our service
Cooperate with internal departments of MM Group, you’ll become knowledgeable in logistics processes such as demand, production, and planning transportation
Learn about pricing, sales and marketing – related processes in order to successfully manage your customers’ accounts
Have the opportunity to use your analytical skills

Our requirements

Fluent knowledge of German
Good knowledge of English and Polish
Ability to learn quickly
Action and detail orientation
Eagerness to work in a team environment
Eagerness to make your own decisions
Ability to multitask and process high volume of data accurately and efficiently
Good analytical and organizational skills
No previous experience is required; university bachelor or master degree would be sufficient

What we offer

You will have an opportunity to learn how we build and manage relationships with our long term customers. You’ll serve as an ambassador for your customers and the relationship you build with them will be critical to the company’s commercial success. You also will be the link between our customers and internal departments.

We have a very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system.

We will provide you with development opportunities such as soft skills and technical training, our internal job shadowing program and foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements. We are not a call center.