Oferta pracy

Account Management Specialist

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • valid for 14 days
    until: 10 Feb 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Citi Poland

Prosta 36



Your responsibilities

  • Be responsible for driving superior client satisfaction, working across the network ensuring accountability to deliver best client experience.

  • Be the client advocate to ensure Client issues are addressed promptly working with partners in Client Delivery and Operations.

  • Ensure CITIKYC/AML requirements met for new business opportunities and work in partnership with Operations and Implementations to ensure deals implemented and support provided to the client where necessary to drive revenue realization.

  • Assist with client communication of Product migrations, regulatory changes and market updates for portfolio.

  • Liaise with Credit/Risk areas to ensure credit requests are accurately handled, participate in monthly OD management process.

  • Manage documentation deficiency and deferral process for assigned portfolio working with Risk & Compliance to ensure adherence to Citi policies.

  • Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved.

Our requirements

  • The individual who will have a senior level of Customer Service/Client Delivery, Operations or Credit administration background.

  • Proven track record of successful client focused activity.

  • Knowledge of Cash Management products is beneficial.

  • Fluent English (written and verbal), other languages are preferable.

  • Proactive approach with strong initiative.

  • Time management and organizational skills are a key for that role.

What we offer

  • Opportunity to work in an international and diverse environment

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Very broad range of development opportunities locally and globally

  • Private healthcare

  • Group insurance

  • Private pension scheme

  • Multisport program

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • corporate products and services at discounted prices

  • retirement pension plan

  • extra social benefits

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat dinner, and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find a cafe and restaurant, parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.