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Account Manager Meetings & Groups

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 06.05.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Hotel Reservation Service Poland Sp. z o.o.

    HRS is Europe’s leading hotel booking portal. With more than 250,000 hotels in 190 countries, HRS offers a great choice of hotels worldwide. Besides private customers, more than 40.000 corporate customers plus tens of thousands small and medium-sized companies book their rooms for business trips and conferences via HRS. As a global Hotel Solutions Provider, the company with headquarters in Cologne offers a multitude of innovative hotel booking tools and services to their corporate customers. Founded in 1972, the company is part of the HRS GROUP. With about 1,300 employees worldwide, the group, which also includes hotel.de, SURPRICE Hotels, and Tiscover, has offices in 15 countries

    Account Manager Meetings & Groups

    Workplace: Warszawa
    Region Name: mazowieckie
    Reference Number: CS-2015/MICE


    General and operational tasks

    • Handling and processing of group and meeting requests (MICE requests starting at 7 hotel rooms) from national and international private or corporate customers for the Polish-speaking source market
    • Handling and processing of all group booking or meeting requests submitted either online (via internet, online booking tools) or offline (fax, phone, email)
    • Consulting of clients with regards to the scope and specification of their respective booking request in a friendly and service oriented manner
    • Assuring customer satisfaction and solution development
    • Compliance with defined HRS standards, processes and service level agreements
    • Independent and responsible monitoring of all processes and requests
    • Independent complaint management
    • Promoting and increasing brand awareness of HRS with each and every customer contact
    • Representing HRS on local MICE trade shows, exhibitions and workshops
    • Reporting to local Director of Corporate Sales as well as Headquarter MICE discipline supervisor

    Supportive tasks in the area of Corporate Solutions

    • Assist local corporate sales team with regards to MICE requests of corporate clients
    • Assistance in preparing and working out RFIs/RFPs of Polish corporate clients with regards to MICE questions and possible solutions
    • Advise corporate clients on appropriate booking processes (online vs. offline), software tools or general consultancy on MICE topics
    • MICE key account support for major corporate clients (visits, personal appointments, etc.)
    • Consolidation and analysis of relevant booking data; providing dedicated reports and statistics to corporate clients

    Supportive tasks in the area of Hotel Solutions

    • Building up detailed knowledge regarding local MICE hotel market; building up supplier networking expertise
    • Interface for all MICE requests with respect to the Polish hotel market (regardless if originating inside or outside Poland); major contact person for all MICE colleagues in Cologne
    • Internal consultancy about local hotel market
    • Carry on negotiations with local hotel partners to guarantee best available prices and conditions
    • Training and support of local hotel partners regarding utilization and functionality of HRS online MICE booking tools
    • Assure hotel response to MICE requests within the time line of HRS service level commitments


    • Fluent spoken/written language skills in English, native in Polish, German an advantage
    • Min. 3 years experience within MICE commercial structures
    • Strong performance track record, preferred experience in managing complex regional teams
    • Knowledge of the business travel and MICE industry
    • Flexibility and willingness to travel
    • Pro-teamwork attitude
    • Customer-oriented skillset

    If you are interested, please send your CV via Aplikuj button below.

    Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)"