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Account Onboarding Team Lead (Evening Shift)

Oanda Poland sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 6 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment

Your responsibilities

  • Distribution, completion, and supervision of all onboarding tasks assigned to the Krakow based Onboarding Team.

  • Act as point of contact for escalations or any urgent matter within Onboarding Department.

  • Employee performance management by identification of team members’ strengths and weaknesses and actioning accordingly.

  • Workforce management, including scheduling, introducing changes to improve turnaround time on onboarding applications and queue management.

  • Maintain a good working relationship with Sales, Funds, Compliance and CX Departments.

  • Train new members of the Krakow based Onboarding Team.

  • Maintain an appropriate audit trail and documentation in all instances, to support the review and assessment of each reviewed application before submitting it for approval.

  • Maintain a well-developed knowledge of regulatory and legal requirements across all OANDA Divisions.

Our requirements

  • Min. 1 year of Team Leader experience, desirable in AML, Compliance or Account Onboarding Departments.

  • Ability to work with remote teams across multiple locations.

  • Process improvement mindset.

  • Fluency in English and good command of Polish (min. B2).

  • Willingness to work in evening working shifts (work starts between 1:00pm - 3:00 pm but mostly it is from 1:00 pm to 9:00 pm).

  • Experience processing retail application and achieving targets in a similar role.

  • Excellent decision making, time management and organizational skills.

  • Ability to work in a fast-paced environment.

What we offer

  • Hybrid way of working (remote work + open office).

  • PPE- Employee Pension Scheme.

  • Social Plan- Multicafeteria.

  • Life insurance.

  • Medical care.

  • OANDA Cares (2 Charity days).

  • We take care of our associates every day e.g. we organise contests, look for opportunities to celebrate together or deliver healthy food and sweets :)

Oanda Poland sp. z o.o.

We have come a long way since our first currency feed 26 years ago, we are an award-winning global company offering leading currency solutions for both retail and corporate clients, from a tech start-up to a global corporation. Founded in 1996, we became the first company to share exchange rate information on the internet free of charge and in 2001, we launched a trading platform that helped pioneer the development of online-based trading around the world, enabling forex and CFD investors the ability to trade the financial markets. Our vision is to transform how our clients can meet all their currency needs with innovative and award-winning solutions.

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

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