Oferta pracy

Account Opening Specialist

Citi Poland

  • Prosta 36, Wola, Warszawa
    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Citi Poland

Prosta 36



Your responsibilities

  • Responsible for customer interaction, documentation issuance, review and system setups. Demonstrates high level of diligence, motivation and organizational skills.

  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.

  • Performs day to day management of the account opening queues, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined, to include delivery of very high quality service to customers and internal partners.

  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.

  • Embarks on continuous on the job training for end to end product knowledge.

  • Maintains a strong culture of risk and controls in the team through various processes and check points.

  • Operates with a limited level of direct supervision.

  • Exercises independence of judgement and autonomy.

Our requirements

  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.

  • Demonstrated interpersonal skills, pro-active team player, but also able to work independently.

  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.

  • Capable of multitasking and eager to learn multiple products in a challenging environment.

  • Fast learner, strong attention to detail, and willingness to go extra mile.

  • Proficient in Microsoft Office.

  • Consistently demonstrates clear and concise written and verbal communication skills.

  • Proficient in handling urgent and escalation cases and manage client and internal team expectations.

  • Proficient knowledge of English (written and spoken).

  • Bachelor’s or University degree.

What we offer

  • Work in a challenging area of the financial industry with one of the world's leading companies with exposure to variety of products, processes and controls.

  • Cooperation with a high quality, international, multicultural and global team.

  • Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success.

  • Management supporting balanced and agile work (flexible working hours, home office).

  • Attractive benefits package (Benefit System, medical care, pension plan etc.).

  • A chance to make a difference with various affinity networks and charity initiatives.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • corporate sports team

  • retirement pension plan

  • preferential loans

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat lunch and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find amenities such as parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.