Account Representative with French

Duties:

• Engage with Customer accounts provided by Marketing to generate sales opportunities, using a call guide (i.e., conversation starters and objection handing processes) to generate leads
• Respond to customer inquiries with qualifying questions to determine possible opportunities
• Process inbound interactions from potential customers via phone, click to chat, email and webforms. And transfer qualified leads with warm-handoff to the Sales Team
• Identify whether a given Contact is associated with a specific campaign or program and verify interest and answer Customer inquiries regarding that program following provided call guides & materials
• Document Lead generation activity
• Maintain a pipeline of leads to nurture for future sales opportunities
• Work in highly collaborative environments to team with Collaboration Sales Specialists, and Marketing contribute to continued YoY growth rates