Accountant with Czech/Slovak

Your responsibilities

• Contacting customers to clarify incoming payments details

• Reviewing recipients accounts and preparing payment requests

• Creating adhoc sales invoices in accordance with market requirements

• Analyzing overdue invoices & follow up

• Handle emails & outgoing phone calls (external customers and internally to account managers)

• Collect and recover customer receivables and debt.

• Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

• Researching client specific disputes and deductions for validity and raising credits for valid queries. If deduction is invalid, providing proof to support collection efforts

• When solving incidences (business critical), alignment with Local Business Partner as well.

• Customer Accounts balances must be cleaned up on a regular basis according to SLAs and DSO incentive plan could be implemented.

• Customer contacts to be reported and monitored in a CRM tool or similar tool in order to measure and align the activity plan with the business.

• Performing research and collecting the findings to help resolve the case using based on experience and client business knowledge

• Supports ongoing customer relationship management

• Responsible that Service Level Agreements are met

• Manages resolution process of issues raised within process area and aligns topics with relevant stakeholders (e.g. Quality Assurance, Controls & Improvement Manager)

• Supports the integration process of new entities in regard to cash application & collections

• Supports functional on-boarding of team members

• Other activities and duties ordered by the immediate superior.

Our requirements