Pracuj.plsharing the costs of sports activities
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Accounts Payable Operations Manager (English)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- valid for 2 daysuntil: 21 May 2022
- contract of employment
- full-time
- team manager
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Consistently ensuring the team meets Performance Level Agreement and business requirements
Ensure team operates under the principal of segregation of duty to ensure no single employee has end to end responsibility for a transaction.
Ensure team’s adherence to existing SOPs/DIMs/FIMs
Whenever required provide support to the team with BAU activities
Deal with internal and external queries via phone and email with a timely resolution, act as second level of escalation for complex queries
Establish and maintain effective relationship with customer business areas and identify areas of improvements in service
Manage implementation of changes the team is undergoing (migration of new processes, system implementation)
Manage and take part in cross training to ensure proper coverage across the teams to ensure operational continuity
Highlight problematic/ineffective areas and take initiative to suggest ideas to change and improve processes
Provide support with annual review of PLA, BCM in GBRT (BIA, BC Plan and BC Exercise), in flight migrations and other ad hoc initiatives across the centre
Our requirements
Financial/Accounting graduate or relevant accounting experience
Knowledge of general accounting procedures, in particular AP and Payments process
Tax knowledge as an asset
Proven experience in team management, preferably in a corporate environment
Advance in the use of MS office tools skills including Word and Excel
Pro-active approach and independent decision making skills
Ability to present various data to various public
High quality problem-solving and judgmental skills
Attention to detail and accuracy
Ability to do Multi Task
Relevant Language skills based on requirement
Advance knowledge of English
Other European language as an asset
What we offer
Stable job in professional team,
Interesting path of career in an international organization,
Consistent scope of responsibilities,
Challenging work environment,
Private health care, employees’ benefits.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.