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Accounts Payable Operations Manager (English)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 10 days ago
  • contract of employment
  • full-time
  • team manager
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Consistently ensuring the team meets Performance Level Agreement and business requirements

  • Ensure team operates under the principal of segregation of duty to ensure no single employee has end to end responsibility for a transaction.

  • Ensure team’s adherence to existing SOPs/DIMs/FIMs

  • Whenever required provide support to the team with BAU activities

  • Deal with internal and external queries via phone and email with a timely resolution, act as second level of escalation for complex queries

  • Establish and maintain effective relationship with customer business areas and identify areas of improvements in service

  • Manage implementation of changes the team is undergoing (migration of new processes, system implementation)

  • Manage and take part in cross training to ensure proper coverage across the teams to ensure operational continuity

  • Highlight problematic/ineffective areas and take initiative to suggest ideas to change and improve processes

  • Provide support with annual review of PLA, BCM in GBRT (BIA, BC Plan and BC Exercise), in flight migrations and other ad hoc initiatives across the centre

Our requirements

  • Financial/Accounting graduate or relevant accounting experience

  • Knowledge of general accounting procedures, in particular AP and Payments process

  • Tax knowledge as an asset

  • Proven experience in team management, preferably in a corporate environment

  • Advance in the use of MS office tools skills including Word and Excel

  • Pro-active approach and independent decision making skills

  • Ability to present various data to various public

  • High quality problem-solving and judgmental skills

  • Attention to detail and accuracy

  • Ability to do Multi Task

  • Relevant Language skills based on requirement

  • Advance knowledge of English

  • Other European language as an asset

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Challenging work environment,

  • Private health care, employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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