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Administration & Payroll Specialist with Italian

  • Łódź, łódzkie
  • Specjalista
  • 2018-05-30

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Administration & Payroll Specialist with Italian
    Location: Łódź

    In this role, you have the opportunity to:


    Use your communication skills to help colleagues from Italy with HR related questions. You will be the contact point for General Management, HR managers and Employees while working in an international team of ca. 50 HR professionals supporting 8 European countries.


    Your main responsibilities:


    Admin & Payroll activities:

    • Processing changes in employees’ employment lifecycle (new hire, transfer, termination, time & attendance, benefits, payroll) – data input to Workday, SAP HR
    • Processing and updating requests in case management system (CMS)
    • Responsible for proper data input and for necessary corrections
    • Preparing respective employment documentation (contract, certificates, etc.)
    • Running admin & payroll reports ( Workday, SAP HR)

    HR Advisor activities:

    • Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
    • Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system,
    • Adequate understanding, interpreting and managing incoming enquiries to the Philips People Services
    • Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-line tools for completing transactions
    • Provide proper feedback to the customer if problem is referred
    • Contribute to continuous improvement activities in the PPS Center through identification of recurring employee/line manager/HR Business Partner issues to simplify and enhance policies, processes and technologies
    • Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact.

    You are a part of


    The Philips People Services Center Europe international team based in Łódź Poland, supporting with administrative and payroll services 8 European countries: United Kingdom, Germany, Austria, France, Spain, Italy, Russia, Poland.  Philips People Services (PPS) is the Human Resources Shared Services organization of Philips. A team of HR professionals is delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, standardizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.

    To succeed in this role, you should have the following skills and experience

    • Graduate with Bachelor or equivalent degree
    • Fluent knowledge of Italian (C1+) and English (B2+) languages (written and spoken)
    • 2 years of progressive work experience in a Customer Service environment (preferable)
    • Ability to multi-task and good time management skills
    • Demonstrated effectiveness when dealing with demanding customers
    • Personal integrity when handling confidential information
    • Highly developed interpersonal skills and analytical thinking skills
    • Ability to understand and interpret incoming enquiries from the internal customers
    • Computer literate; experience of Case Management tools and HR IT systems is an additional asset
    • Understanding of HR processes is an additional asset
    • Genuine interest for well-being and a healthy lifestyle

    We offer:

    • Relocation package applicable for people moving in from outside of Łódź region
    • Yearly bonus based on performance achieved
    • Private medical care with option to extend it to family members
    • BenefitSystem cards
    • Discount for Philips’ products.
    We kindly inform you that we will contact only chosen candidates.

    Please provide a clause: „Hereby I agree to process my personal data included in my application for requirements of the recruitment process (in accordance to Personal data Protection Act dated 29 August 1997; Official Journal no 133, item 883)”.