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After Hours Incident Manager

Estarta Solutions

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Using of various communication channels in order to maintain customer satisfaction during IT-related incidents,

  • Ensuring the quickest resolution possible by regular follow ups with the engineering teams involved,

  • Arranging and leading conference calls with a professional manner,

  • Writing business communication on incidents driven for variety of stakeholders involved, including executive management,

  • Documenting actions taken in appropriate systems.

Our requirements

  • Excellent knowledge of English, both spoken and written,

  • Proven business communication skills,

  • Ability to work under time pressure to ensure maintaining customer SLA,

  • Excellent conflict management skills,

  • Previous experience in incident management/major incident management would be a huge asset,

  • ITIL knowledge would be an asset (with focus on incident management),

  • ITIL foundation certificate would be an asset.

What we offer

  • B2B contract on special rules (PTO, private healthcare, Multisport card, trainings & benefits not elsewhere seen with B2B contract),

  • Flexible schedule: 24/7/365 shift based work (mixed 12hrs shifts during work week and weekend),

  • Possibility of remote work after the training period.

About Us

As a part of developing our long-lasting partnership with Cisco Systems (find more at estartasolutions.com) we are currently looking for English speaking candidates to fulfill roles to join our Major Incident Management Team in Cracow.