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Oferta pracy
After Hours Incident Manager
Estarta SolutionsAbout the company
- KrakówKraków, Lesser Poland
- offer expired 2 years ago
- B2B contract
- full-time
- specialist (Mid / Regular)
Your responsibilities
- Using of various communication channels in order to maintain customer satisfaction during IT-related incidents,
- Ensuring the quickest resolution possible by regular follow ups with the engineering teams involved,
- Arranging and leading conference calls with a professional manner,
- Writing business communication on incidents driven for variety of stakeholders involved, including executive management,
- Documenting actions taken in appropriate systems.
Our requirements
- Excellent knowledge of English, both spoken and written,
- Proven business communication skills,
- Ability to work under time pressure to ensure maintaining customer SLA,
- Excellent conflict management skills,
- Previous experience in incident management/major incident management would be a huge asset,
- ITIL knowledge would be an asset (with focus on incident management),
- ITIL foundation certificate would be an asset.
What we offer
- B2B contract on special rules (PTO, private healthcare, Multisport card, trainings & benefits not elsewhere seen with B2B contract),
- Flexible schedule: 24/7/365 shift based work (mixed 12hrs shifts during work week and weekend),
- Possibility of remote work after the training period.
About Us
As a part of developing our long-lasting partnership with Cisco Systems (find more at estartasolutions.com) we are currently looking for English speaking candidates to fulfill roles to join our Major Incident Management Team in Cracow.
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After Hours Incident Manager, Kraków