sharing the costs of sports activities
Air Agent - Air Specialist
Travcorp Poland sp. z o.o.
- Katowice, Silesian
- offer expired over a month ago
- B2B contract
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements via voice, chat, email
Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.
Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Phase IV's and exchanges
Provide courteous and prompt response to e-mail, chat, and phone requests for air-programs information from internal and external customers
Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change
Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company's policies and procedures within
Work within team to achieve performance standards for all brands and air department duties
Provide assistance over the phone, chat, email for in-house reservation agents and managers
Process miscellaneous requests including seat assignments, special meals, and email confirmation requests
Process airline schedule changes and inform internal and external customers of changes
Process queues with efficiency and accuracy according to department protoco
Ability to keep open communication with other team members
Work directly with management on problem solving
Maintain the integrity of the company and our airline partners
Be available to work any shift during business hours including rotating weekends
Be available to work overtime when necessary
Knowledge of Microsoft 365 apps
Ability to type minimum of 45 wpm
Other duties as required and assigned
1 year in the travel industry preferred.
Experience in working with the Amadeus program
Effective communication (written & verbal) and interpersonal skills
Highly service-oriented with exceptional customer service skills
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
no dress code
coffee / tea
parking space for employees
sharing the costs of tourist services
sharing the costs of tickets to the movies, theater
employee referral program
Handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all Travcorp USA Brands (AAT Kings, Brendan Vacations, Contiki Holidays, Insight Vacations, Luxury Gold, Trafalgar Tours, and Cost Saver).
Travcorp Poland sp. z o.o.
We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field.
Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas.