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Air Agent - Air Specialist

Travcorp Poland sp. z o.o.

  • Katowice, Silesian
  • offer expired over a month ago
  • B2B contract
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

Travcorp Poland sp. z o.o.

Wrocławska 54


Your responsibilities

  • Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements via voice, chat, email

  • Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.

  • Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Phase IV's and exchanges

  • Provide courteous and prompt response to e-mail, chat, and phone requests for air-programs information from internal and external customers

  • Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change

  • Process name corrections in Amadeus, and in-house systems requested by internal and external customers according to airline and company's policies and procedures within

  • Work within team to achieve performance standards for all brands and air department duties

  • Provide assistance over the phone, chat, email for in-house reservation agents and managers

  • Process miscellaneous requests including seat assignments, special meals, and email confirmation requests

  • Process airline schedule changes and inform internal and external customers of changes

  • Process queues with efficiency and accuracy according to department protoco

  • Ability to keep open communication with other team members

  • Work directly with management on problem solving

  • Maintain the integrity of the company and our airline partners

  • Be available to work any shift during business hours including rotating weekends

  • Be available to work overtime when necessary

  • Knowledge of Microsoft 365 apps

  • Ability to type minimum of 45 wpm

  • Other duties as required and assigned

Our requirements

  • 1 year in the travel industry preferred.

  • Experience in working with the Amadeus program

  • English C1/C2

  • Effective communication (written & verbal) and interpersonal skills

  • Highly service-oriented with exceptional customer service skills


  • sharing the costs of sports activities

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate gym

  • corporate sports team

  • corporate library

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • meal passes

  • pre-paid cards

  • shopping coupons

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • baby layette

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • family picnics

Position Summary

Handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all Travcorp USA Brands (AAT Kings, Brendan Vacations, Contiki Holidays, Insight Vacations, Luxury Gold, Trafalgar Tours, and Cost Saver).

Travcorp Poland sp. z o.o.

We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field.

Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas.

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