Oferta pracy

AML / KYC Delivery Project Executive

IBM

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IBM

Armii Krajowej 18

Bronowice Małe Wschód

Kraków

Your responsibilities

  • Accountable  for the delivery center operations need to ensure operations are being  successfully delivered as per agreed contractual schedule (SOW) and  achieving SLA targets

  • Proactively manage business controls (audit readiness) and quality issues

  • A major contribution to overall client satisfaction

  • Responsible for managing a budget (for cost for service delivery)

  • Manage projects/programs

  • Lead weekly/monthly status meetings with IBM Team and Client

  • Be a trusted solutions advisor for the client

  • Responsible  for delivery team to manage contract scope, deliverables and  commitments - working with the Account Team to measure performance  against plan.

  • You  ensure that an effective management system is in place to drive  delivery team activities to meet or exceed commitments made to the  client.

  • You serve as a leader in crisis management.

  • You  proactively ensure appropriate action plans have been established in  response to any deviations from commitments to the client

  • You  keep the client team informed in all communications and foster a sense  of teaming amongst the members – even on a global/ cross-country level  if needed.

  • You  demonstrate the ability to set direction, communicate and model  effective leadership behaviors in dealing with individuals and teams.

  • You  effectively lead communications and team work in a distributed team  environment regardless of physical location.  And develop a common set  of objectives, agree on project schedules, delegation of  responsibilities.

  • You are able to use Project Management and Leadership techniques as appropriate.

  • In  coordination with internal parties, prepare presentations and  communications for key stakeholders and recurring governance meetings  and seek necessary approvals

Our requirements

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and with proven time management skills

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

  • 10+ years of relevant experience in AML/KYC operational experience with program management and client services exposure

  • Proficient  in supporting sales team for building compelling business case for  prospect clients to offshore business and work closely with Process  Delivery leaders in identifying improvement opportunities and implement  the same across all processes

  • Experience in building and maintaining business relationships.

  • Critical  thinking skills and an analytical orientation with experience in data  mining and/or generating and interpreting metrics.

  • High competency in written and oral communication; strong interpersonal skills.

  • Ability to listen, collect and understand appropriate information; identify the concerns of others.

  • Strong meeting and facilitation skills.

  • Ability to work collaboratively in a team environment to drive execution, meet goals and timelines.

  • Demonstrated ability to assign, direct and complete assigned tasks in support of complex initiatives.

  • Ability  to work independently in unstructured environment, be proactive and  learn quickly. Able to handle pressure and prioritize workload.

  • Strong attention to detail.

  • Excellent proficiency in Microsoft Office products, particularly Microsoft Excel and Microsoft PowerPoint.

  • Preferred Professional and Technical Expertise :   Microsoft Access experience a plus.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • employee referral program

IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

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