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Analyst - Compliance Assurance & Analytics

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Develop and implement of automated testing tools relevant to our key Compliance risks and in accordance with Compliance Assurance global test scripts

  • To escalate regulatory breaches to business and compliance Senior Management in order that appropriate action can be undertaken to rectify

  • Conducting data analysis that will support Compliance teams as part of the testing and review process. Data extraction, cleansing and profiling will be performed in MS - Excel, Python, SAS or SQL utilising data held in various Bank source systems;

  • Communicating effectively with colleagues across the Bank to gather testing and review requirements and presenting the data analysis findings back to colleagues;

  • Undertake data analysis to (a) streamline sample selection for review teams (b) focus testing on potential areas of conduct risk (c) provide standalone conduct related insights or to supplement

  • Analyse large volumes of data to assess and provide assurance over the adequacy and effectiveness of systems, processes and controls

  • Investigating ‘alerts’ generated within our in house monitoring tool which identifies changes in key risk indicators (KRIs). These KRIs follow the customer journey from what we sell, how we sell it, how the product performs and what the customer behaviour is post sale; and

  • Build strong relationships with all internal stakeholders, adopting an adopting a joined-up approach to execution of tasks with minimum conflict.

Our requirements

  • Degree holder in Analytics, Computer Science, Engineering, Quantitative Analysis or Numerical Science.

  • Experience of using relevant software packages such as SAS, SQL, VBA and Python.

  • Experience in visualization tools such as Qlikview, QlikSense and Tableau is preferred but not essential.

  • Understanding of compliance and risk controls and should be conversant with relevant regional laws, regulations and overall regulatory environment.

  • Capable of building positive and resilient partnerships with key stakeholders.

  • Lateral thinker with an ability to interpret and solve complex issues.

  • Excellent communication skills.

  • Multimulti-lingual (beyond English) capabilities preferred as documents and processes are at times written in other languages.


  • Good to have Machine Learning experience.

  • Good working knowledge of risk-based monitoring techniques.

  • Understanding of Regulatory Compliance/Financial Crime requirements.

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Additional Information

This is a role within the Compliance Assurance (CA) sub-function, which provides assurance activities over regulatory compliance (RC) and financial crime (FC) risks. CA is responsible for assurance over compliance risk-related controls, whether operated by the first or second line of defence, for all Global Businesses and Functions.

The Compliance Assurance sub-function is responsible for assurance and monitoring and testing activities across first and second lines of defence in relation to financial crime and regulatory compliance risk in all Global Businesses, functions and geographies to meet the Group’s regulatory obligations and to provide assurance to key stakeholders and the HSBC Board on the effectiveness of key controls which serve to mitigate compliance risk.