Shell Business Operations

Analyst - Credit Debt Collection Czech Speaker [Online Recruitment]

Shell Business OperationsO firmie

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Rekrutacja zdalna

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Shell Business Operations

Czerwone Maki 85

Kraków

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
Analyst - Credit Debt Collection Czech Speaker
Miejsce pracy: Kraków
135673BR
Job Description

As a Analyst - Credit Debt Collection you will:
  • Be responsible for performing debt collection activities for Shell operating units under Finance Operations Krakow scope
  • Be responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
  • Adhere to the escalation process in carrying out the debt collection activities
  • Be responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales and the business account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts
  • Have good communication skills and maximize this to deliver above average performance in debt collections

Requirements

  • Czech or Slovak language min. C1
  • Ideally you’ll have degree in Accounting or any related Finance/Business course 
  • With 1-2 years relevant work experience
  • You’ll need excellent interpersonal and communication skills
  • Proven ability to be a team player




 
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People with disabilities are welcome
 
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
Analyst - Credit Debt Collection Czech SpeakerNumer ref.: 135673BR
Job Description

As a Analyst - Credit Debt Collection you will:
  • Be responsible for performing debt collection activities for Shell operating units under Finance Operations Krakow scope
  • Be responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
  • Adhere to the escalation process in carrying out the debt collection activities
  • Be responsible for managing release of credit blocked orders
  • Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
  • Handle customer queries as well as that of the Customer Service Center
  • Coordinate with Sales and the business account reviews on assigned portfolios
  • Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
  • Negotiate and recommend refinancing of overdue debts
  • Have good communication skills and maximize this to deliver above average performance in debt collections

Requirements

  • Czech or Slovak language min. C1
  • Ideally you’ll have degree in Accounting or any related Finance/Business course 
  • With 1-2 years relevant work experience
  • You’ll need excellent interpersonal and communication skills
  • Proven ability to be a team player




 

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