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Analyst - Credit Debt Collection - French speaker

  • Kraków, małopolskie
  • Specjalista
  • 22.11.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

    Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

    Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

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    Analyst - Credit Debt Collection - French speaker
    Miejsce pracy: Kraków
    nr ref.: 62349BR

    Thanks to cooperation with Shell you gain: 

    • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500) 
    • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms 
    • Attractive salary package and yearly bonuses 
    • Complex medical care and individual life insurance 
    • Sport programmes and facilities e.g. Multisport Card, vouchers for free time activities 
    • Additional funds for trainings and certifications, sport sections and the EuroShell Card 
    • Bonus for referring your friend to work

    Join Shell Business Operations and start something remarkable!


    :
    • Responsible for performing debt collection activities for Shell
    • Responsible for ensuring that customer debts are collected in line with contracted payment terms
    • Responsible for managing release of credit blocked orders
    • Investigate payment discrepancy reason
    • Negotiate and recommend refinancing of overdue debts
    • Identified excellence by objective results, trainers assessments, and management evaluation
    • Make proactive and reactive calls to predefined customer and arrange collection of payment from customer, follow up on delinquent debt
    • Reconcile customer accounts to identify unresolved/unpaid open items.
    • Communicate with internal and external customer in an professional, effective and efficient manner
    • Act as an effective team player

    Requirements:

    • Experience in Debt Collection
    • Very good level of English (B2)
    • Excellent level of French (C1)
    • High communication skills
    • Customer focus
    • Ability to communicate effectively with business partners
    • Organizational skills, ability to deal with competing priorities
    • Analytical skills and attention to details
    • Good working knowledge of MS Office tools. Knowledge of SAP and Horizon would be an advantage

    Benefits of working at Shell:

    • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
    • Unique opportunity to fulfill your potential with personal and professional development programs
    • Work in a smart and motivated team within a supportive and inclusive culture with strong values
    • Attractive salary and bonuses
    • Complex medical care and individual life insurance
    • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
    • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
    • Opportunity to participate in social and community projects
     
    Find out more
     
    People with disabilities are welcome
     
     
     
    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.