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Analyst Credit Debt Collection with German

Shell Business Operations

  • offer expired 24 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Shell Business Operations

Czerwone Maki 85

Dębniki

Kraków

Your responsibilities

  • Responsible for performing debt collection activities for Shell operating units.

  • Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual.

  • Adhere to the escalation process in carrying out the debt collection activities.

  • Responsible for managing release of credit blocked orders.

  • Maintain and foster good working relationships with Sales, the business, and with relevant FO business partners.

  • Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.

  • Perform cash allocation and investigate payment discrepancy reasons if the customer fails to provide it in their remittance data.

  • Recommend and implement solutions for regular offenders, bad payers.

  • Have good communication skills and maximize this to deliver above-average performance in debt collections.

  • Effectively collaborate with team members and other internal stakeholders.

  • Provide support to the Debt Collection Supervisor

Our requirements

  • Degree in Accounting or any related Finance/Business course preferred.

  • Very good knowledge ofEnglishoral & written (min. B2/C1).

  • Very good knowledge of German - C1

  • 1 year of relevant work experience would be an asset.

  • Excellent interpersonal and communication skills.

  • Proactive and demonstrating full ownership of assigned tasks.

  • Experience in performing call-outs and other collection efforts to third-party customers would be an advantage.

What we offer

  • Modern office set-up with its own canteen and discount for meals, coffee corner, relax rooms, bike & car parking space, electric charger for cars and improved accessibility standards

  • Attractive and competitive salary package

  • Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions

  • Discount for Shell fuel

  • Complex medical care and individual life insurance

  • Assistive technologies and reasonable adjustments for people with disabilities

  • International working environment and collaboration in high vibrant community

  • Work-life balance support: hybrid working & flexible time arrangements, sabbaticals, MultiSport Card, vouchers for cultural and free time activities

  • Additional funds for trainings and certifications / role dependant (ACCA, CIMA, CIPS, Lean Six Sigma)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

  • leisure zone

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • electric car charger

Recruitment stages
1

Explore current opportunities & vacancies.

2

Discover and apply online

3

Connect with us at interview

4

Final Assessment

Shell in Kraków

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4700 professionals: 4500+ in Kraków and 200 in Warsaw.

Our employees represent 59 nationalities and operate in over 20 different languages.

People with disabilities are more than welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

If you have disability or special need that requires accommodation, please let us know by completing Application form.

Shell Business Operations Krakow becoming the 1st Shell business by number of staff in Europe. We currently provide operations for almost 40 countries, and are a strong European foothold for divers departments as follow:

- Customer Operations

- Contracting & Procurement

- Trading & Supply

- Finance Operations

- HR Operations

- External Relations

- Internal Communications

- Lubricants Supply Chain

- Legal

- Retail

- Technical Asset Operations

- Creative Solutions

The Role

As an Analyst Credit Debt Collection, you will be responsible for performing debt collection activities for Shell operating. This will require creating very good working relationships with the local Credit Team, Sales, and other business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Shell Business Operations

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company. Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Shell Business Operations is a key differentiator, delivering competitive advantage for Shell across the world with first-class activities, including simplification, standardization and digitalisation.

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