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Analyst – Monitoring & Surveillance (English and French/Czech/German)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Cooperate with the on-shore global markets and banking business and understand unusual communication and trading behaviors,

  • Ability to work with CSA colleagues who are based overseas and contribute to global improvements in surveillance,

  • Support the growth and expansion of these critical and time sensitive services across all Global Business Lines in multiple countries,

  • Contribute to the growth and development of the RC Operations team,

  • Undertake independent Surveillance and Monitoring in order to obtain assurance that the businesses are operating in line with relevant laws, regulations, codes and HSBC Group Standards,

  • Review alerts and eliminate those with no issue in a timely manner, investigate and escalate potential issues as necessary and document the resolution and any corrective action taken,

  • Ensure all follow ups are closed out in a timely manner and to a satisfactory conclusion,

  • Maintain statistics and metrics for appropriate stakeholders, identify patterns and contribute to management reports for appropriate escalation of significant issues, accomplishments and forward looking risks,

  • Ensure continuous and effective service to country compliance teams / Business Partners,

  • Escalate potential regulatory and internal market misconduct breaches to Compliance Senior Management onshore,

  • Foster a close relationship with the various Compliance teams, both on and off-shore.

Our requirements

  • English essential, as well as other European language(s) especially French and Arabic or German or Italian or Spanish or Portuguese or Czech)

  • Prior experience working in the financial services

  • Educated to degree level

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and strong ability to learn new technologies

  • Appropriate analytical skills to dissect key information and have a good eye for detail

  • Ability to work under pressure and within tight timelines. Excellent time management and prioritization of work tasks

  • Ability to support decisions with sound reasoning and in a clear manner

  • Ability to work independently and be part of a team

  • Self-motivated, enthusiastic and proven rapid learning capability

What we offer

  • Stable job in professional team,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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