Oferta pracy

Analyst – Monitoring & Surveillance

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


Are you passionate about the financial markets and would like to understand how it works from the inside? Are you looking for an opportunity to learn and improve your language skills in a multicultural team? Join Regulatory Compliance - Monitoring & Surveillance now!


HSBC is one of the world's largest banking and financial services organizations. We serve about 38 million customers in 66 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America. We believe in being where the growth is, connecting customers to opportunities. We enable businesses to thrive and economies to prosper, helping people fulfil their hopes and dreams and realize their ambitions.

The position

While the regulatory environments globally become increasingly complex and demanding, financial institutions are expected to put in place adequate controls aimed at reducing risks in financial markets, among others, Market Abuse offences such as Insider Dealing and Market Manipulation.

As an analyst in RC Monitoring and Surveillance, you will cover the review of the electronic and audio communications to detect potential cases of breaches of law, regulation or internal policies.

Analyst – Monitoring & Surveillance

Global regulators have an increasing expectation that firms have adequate systems and controls to conduct surveillance against, among others, market abuse offences such as Insider Dealing, Market Manipulation and Dissemination.

The Analyst, undertakes daily first level regulatory compliance surveillance and monitoring services based on a pre-defined program across the Firm's business divisions within the US and globally. The role is based within the Global Service Centre (GSC), in support of the Markets Regulatory Compliance Conduct Surveillance & Analytics (CSA) team and as part of RC Operations. The services managed cover first level alert review, to detect potential cases of untoward activities or behaviors that may be inappropriate and damage the Firm's reputation, possible violations of regulatory rules, industry standards and firm policies. The team objective is to ensure that all alerts are satisfactorily escalated or closed as benign.

The incumbent will be required to keep abreast of industry and regulatory changes.

Main Duties:

  • Cooperate with the on-shore global markets and banking business and understand unusual communication and trading behaviors,
  • Ability to work with CSA colleagues who are based overseas and contribute to global improvements in surveillance,
  • Support the growth and expansion of these critical and time sensitive services across all Global Business Lines in multiple countries,
  • Contribute to the growth and development of the RC Operations team,
  • Undertake independent Surveillance and Monitoring in order to obtain assurance that the businesses are operating in line with relevant laws, regulations, codes and HSBC Group Standards,  
  • Review alerts and eliminate those with no issue in a timely manner, investigate and escalate potential issues as necessary and document the resolution and any corrective action taken,
  • Ensure all follow ups are closed out in a timely manner and to a satisfactory conclusion,
  • Maintain statistics and metrics for appropriate stakeholders, identify patterns and contribute to management reports for appropriate escalation of significant issues, accomplishments and forward looking risks,
  • Ensure continuous and effective service to country compliance teams / Business Partners,
  • Escalate potential regulatory and internal market misconduct breaches to Compliance Senior Management onshore,
  • Foster a close relationship with the various Compliance teams, both on and off-shore.
  • Country and Regional Business Partners
  • Global CSA
    • Regional Surveillance
    • CSA Change Team
    • GSC Stakeholders e.g. Management, Risk & Control Officers, Business Management
    • Contribute to relationship management meetings and maintain a close relationship with onshore partners,
  • Work competently in their specific surveillance area, sharing own knowledge for the good of the team and openly learn from others,
  • Work in a methodical manner and demonstrate an ability to support operational decisions or recommendations with sound reasoning,
  • Keep abreast of onshore developments and financial market trends,
  • Produce accurate and in-depth Management Information (MI), trend analysis and narrative reports.


  • English essential, as well as other European language(s) especially Spanish and/or French an
  • English essential, as well as other European languages especially French and Arabic
  • English essential, as well as other European languages especially Spanish and Portuguese
  • English essential, as well as other European languages especially Czech and German and/or Spanish and/or French
  • Prior experience working in the financial services
  • Educated to degree level
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and strong ability to learn new technologies
  • Appropriate analytical skills to dissect key information and have a good eye for detail
  • Ability to work under pressure and within tight timelines. Excellent time management and prioritisation of work tasks
  • Ability to support decisions with sound reasoning and in a clear manner
  • Ability to work independently and be part of a team
  • Self-motivated, enthusiastic and proven rapid learning capability

Can be considered as advantages:

  • Knowledge of financial markets and, in particular, financial market regulation
  • Knowledge of Electronic / Audio or Trade Surveillance monitoring tools
  • Ability to use macros to help solve non-standard problems
  • Compliance or surveillance background

We offer:

  • Stable job in professional team
  • Interesting career path in an international organization
  • Private health care, employees’ benefits
  • Courses & training for our employees
  • Modern office buildings near the city center of Kraków
Applications sent to us will be taken into consideration only if they include the following statement:
I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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