Conduent

Analyst with French and English

ConduentO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna

Conduent

Gdańska 47/49

Łódź

As one of the largest business process companies in the world, Conduent offers a dynamic environment, solid benefits, and collaborative culture that lets you map your own future. Here you’ll be a hero to people around the world when they need it most.

Analyst with French and English

Skills / Abilities:

  • Working experience in an outsourcing environment is highly desirable;
  • Experience in Accounting, Finance is a plus
  • Fluent in French and English;
  • Good verbal and written communication skills, including rapport building;
  • Good organizational and analytical skills;
  • Problem solving and decision-making skills;
  • Highly motivated, proactive and flexible;
  • Can work to deadlines with efficiency and accuracy
  • MS Office knowledge/skills
  • SAP experience is a must.

Key Responsibilities:

  • Supporting team members in case of more complex queries received by email and phone (process clarification and sharing the best practices within customer service area)
  • Answering general questions related to process specifics, usage of tools and applications raised by team members and analysts
  • Supporting team members in case of workload
  • Performing trainings for newcomers including Introduction Card training
  • Performing Quality Checks for newcomers and team members
  • Review of the daily auto allocation
  • Managing split the updates of absent agents
  • Preparation of forward report on weekly basis
  • Preparation and check of knowledge test taken by newcomers
  • Managing VMD
  • Raising tickets for the tool’s outage
  • Reporting to SD Team Leaders operational, quality and IT issues
  • Initiating improvements in Service Desk department (participation in White Belt projects, process improvement initiatives)
  • Reporting working time in Onpoint on a daily basis
  • Reporting to SD Team Leaders the need of overtime in advance
  • Performing other tasks delegated by SD Team Leaders

By clicking "Send" you are agreeing to the processing of personal data for purposes of recruitment processes in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data ( ie Journal Laws of 2002, no .101 ,Laws . 926, as amended.). Data is provided voluntarily, at any time you are entitled to access, correct or delete. Request to remove information means giving up part of the recruitment process. If you do not express such consent, please, do not click this button.

As one of the largest business process companies in the world, Conduent offers a dynamic environment, solid benefits, and collaborative culture that lets you map your own future. Here you’ll be a hero to people around the world when they need it most.

Analyst with French and English

Key Responsibilities:

  • Supporting team members in case of more complex queries received by email and phone (process clarification and sharing the best practices within customer service area)
  • Answering general questions related to process specifics, usage of tools and applications raised by team members and analysts
  • Supporting team members in case of workload
  • Performing trainings for newcomers including Introduction Card training
  • Performing Quality Checks for newcomers and team members
  • Review of the daily auto allocation
  • Managing split the updates of absent agents
  • Preparation of forward report on weekly basis
  • Preparation and check of knowledge test taken by newcomers
  • Managing VMD
  • Raising tickets for the tool’s outage
  • Reporting to SD Team Leaders operational, quality and IT issues
  • Initiating improvements in Service Desk department (participation in White Belt projects, process improvement initiatives)
  • Reporting working time in Onpoint on a daily basis
  • Reporting to SD Team Leaders the need of overtime in advance
  • Performing other tasks delegated by SD Team Leaders

Skills / Abilities:

  • Working experience in an outsourcing environment is highly desirable;
  • Experience in Accounting, Finance is a plus
  • Fluent in French and English;
  • Good verbal and written communication skills, including rapport building;
  • Good organizational and analytical skills;
  • Problem solving and decision-making skills;
  • Highly motivated, proactive and flexible;
  • Can work to deadlines with efficiency and accuracy
  • MS Office knowledge/skills
  • SAP experience is a must.

We offer:

  • Competitive salary and bonus program
  • Employment contract
  • Full time Monday to Friday (without night shifts)
  • Good opportunities to start professional career
  • Work in dynamic international environment
  • Daily contact with foreign clients
  • Internal trainings and language courses
  • Private medical care
  • Life insurance
  • Gym membership

By clicking "Send" you are agreeing to the processing of personal data for purposes of recruitment processes in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data ( ie Journal Laws of 2002, no .101 ,Laws . 926, as amended.). Data is provided voluntarily, at any time you are entitled to access, correct or delete. Request to remove information means giving up part of the recruitment process. If you do not express such consent, please, do not click this button.

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