Oferta pracy

APAC & EMEA Regional Lead Loan Operations Quality Assurance

Citi PolandO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło 18 dni temu
  • Umowa o pracę
  • Pełny etat
  • Kierownik / Koordynator
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

ISG Loans Quality Assurance team is part of ISG (Information Services Group) Quality, Risk and Controls vertical. Teams primary responsibility is to review transactions/cases on a post approval basis. Identify issues and work with Operations team and other stakeholders to fix them.

This role is for a quality assurance EMEA Lead of the ISG Loan operations function, who will  look after the following:

End to End quality review process
Stakeholder Management
Continuous improvement program
QA framework
APAC & EMEA Regional Lead Loan Operations Quality AssuranceNumer ref.: 108022
End to End quality review process
  • Ensures region achieves quality review targets
  • Ensure reporting of deficiency on a timely basis to Loan operations stakeholders/management
  • Engage with stakeholders/Senior management
  • Ensure QA process is up to date in lines with ongoing audit findings
  • Act as primary contact for all MCA data submissions
  • Act as primary point of contact for assigned region
  • Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
  • Take ownership of team development and mentoring
Stakeholder Management
  • Develop platform / strategy wherein stakeholders (OPS, Compliance, Policy, RCT, IA etc.) come together and discuss KPIs relating to quality of Loan files/processes
  • Build relationships across various verticals of Loan operations and create an environment of open discussion / innovation
  • Explore opportunities to enhance visibility of quality teams within and outside of ISG
  • Discuss and document need of local and Global management teams and accordingly establish framework to achieve results
  • Design and implement team engagement framework
Continuous improvement program
  • Proactively review metrics and KPI’s to identify emerging trends
  • Conduct root cause analysis on past data and isolate any recurring trends
  • Collaborate with stakeholders and agree on action plan
  • Ensure timely escalation of operational risks incidents
  • Controls Reporting oversight, oversight of  MCA including ensuring quality related MCA’s exist and co-ordination of testing and results, recommending suitable solutions/ of Corrective Action Plans(CAPs) for any gaps identified
  • Plan for an audit, including identifying gaps in critical processes and ensuring CAP are raised  prior to the audit.
QA framework
  • Take complete ownership of QA framework
  • Participate in various internal/external forums with an objective to provide insights on new developments on quality process
  • Access impact of new changes and provide inputs from QA perspective
  • Pro-actively update QA procedures
  • Act as Global lead when dealing with IA. Guide and mentor other leads and ensure audit requests are responded
  • A proven track record with at least 12+ years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory)
  • Experience and knowledge of end to end Institutional banking loan cycle and solid understanding of direct/indirect lending products and practices
  • Knowledge of lending platforms like Loan IQ, ACBS
  • Exposure in reviewing credit agreements
  • Payments / reconciliation cycle experience
  • Regulatory concepts and other key areas of risk within the operations and data environments
  • Knowledge of policies, procedures, and compliance with applicable state and federal laws and regulations
  • Meticulous, analytical and mathematically inclined with basic accounting concepts
  • Ability to perform reviews or processes and identify issues/ gaps.
  • Internal Audit, Compliance Assurance or Controls experience is preferred.
We offer:
  • Competitive salary; annual salary review; annual performance bonus
  • A challenging work environment where you can collaborate with global teams to contribute to critical banking applications
  • A great environment for learning new technology and tools, online and instructor led training opportunities
  • Opportunity to work remotely
  • Social benefits (e.g. private healthcare care, Benefit System, life insurance)
  • Working in a friendly, dynamic and multinational environment
  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

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