Oferta pracy

Application Developer (ServiceNow)

Fujitsu Technology Solutions Sp. z o.o.About the company

  • Offer expired 19 days ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Fujitsu Technology Solutions Sp. z o.o.

Wólczańska 182

Łódź

Your responsibilities

  • Technical Capability. Works within a team with little supervision as application administrator supporting end users/customers/partners with technical queries relating to the TfSNOW platform(e.g. knowledge of the configuration of interlinked systems, implementing / providing input for technical changes, and contributing technically to service development).

  • Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries, reviewing risks defined within the change control, releasing to GDA process verified, validated and documented defects or enhancements to eliminate problems and proactively develop the service. Actively participates and provides valuable input in all relevant project calls, e.g. SME consultation.

  • Service Level. Recognizes opportunities to improve performance against Service Level. Spots Service Improvements on a macro-level in order to improve both team processes and end user experience.

  • Customer/Project Relationship. Establishes excellent working relationships with customer organizations to deliver and enhance the service. Is able to guide end users down the correct path.

  • Issue Solving. Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex issues (both new and known) on a day-to-day basis; escalates or gains support where appropriate. Proactively analyses trends and reports on information (e.g. on performance service levels) in a timely manner to resolve issues, maintain and enhance the service.

  • Team Working. Trains, coaches and mentors members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. Collaborates with all lines of support and sets the example to follow.

  • Business Awareness. Understands the requirements of the customer’s business environment and service delivery requirements and knows how issues impact the delivery of service. Recognizes and reports opportunities to technical team manager, process controller and other relevant parties for additional business.

  • Independence. Is able to assign tasks independently and complete them in a timely manner without distraction.

  • Change Management (basic scripting; field additions; integration amendments; new interface implementation; etc.) based on detailed work instruction approved with SMEs. End to end ownership of changes on the TfSNOW platform.

  • Release Management – Movement of data across Dev/Test/Prod environments.

  • Incident Management and Problem Management (suggesting Problems to be logged if Incidents have common causes)

  • PAC management; making Pre-Approved Changes on the tool. Creating them in Dev/Test and promoting to Prod. Analysing PAC data to determine automation opportunities and service improvements.

  • Major Incident Handling; assessment of impact of incident ascertaining if impact is major, and potentially resolving said incidents 24/7/365.

  • Training, both on the job and certification expected to be able to complete the tasks outlined above.

  • Takes responsibility for learning about current products / systems, technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to build own technical knowledge and support business requirements. Demonstrates constant willingness to broaden one’s own knowledge and improve skills. ServiceNOW certification provided and required to develop forward.

Our requirements

  • Ability to understand complex situations and activities and ability to communicate basic technical information to non-technical people.

  • Very good Customer Relationship Management techniques and ability to use adequate communication in customer, colleagues’ etc. interaction verbally and in writing.

  • Excellent Business Awareness

  • Deliverance of training sessions.

  • Good ITIL process knowledge – specifically incident, change, problem.

  • Independence and self-management skills

  • ServiceNOW training and certificates. Minimum expected: CSA, SNOW Fundmentals, Advanced System Admin, Scripting in ServiceNOW Fundmentals.

  • Experience in support of a ServiceNOW instance. Either onboarding/configuration of tables and integrations, or incident management of an existing toolset.

  • Good Javascript and XML Knowledge

  • Deep understanding of ALL applications operation (including administration).

  • Understanding of integrated solutions and technical interfaces, especially in case of change request affecting more than one application – business process knowledge required.

  • Networking experience and experience in web-based business applications.

  • Ability to troubleshoot network, application and integration performance issues.

  • Database Knowledge, Microsoft SQL Server 2012 in particular.

  • Knowledge about Microsoft Windows Server 2008 R 2 and Windows Server 2012 R 2.

  • ServiceNOW training and certificates. Desired but not expected: CAD, ITSM Impl, SIM Fundamentals, CIS ITSM)

  • Deep understanding of ALL applications operation (including administration).

  • Understanding of integrated solutions and technical interfaces, especially in case of change request affecting more than one application – business process knowledge required.

  • Networking experience and experience in web-based business applications.

  • Ability to troubleshoot network, application and integration performance issues.

  • Database Knowledge, Microsoft SQL Server 2012 in particular.

  • Knowledge about Microsoft Windows Server 2008 R 2 and Windows Server 2012 R 2.

  • ServiceNOW training and certificates. Desired but not expected: CAD, ITSM Impl, SIM Fundamentals, CIS ITSM)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • remote work opportunities

  • flexible working time

  • integration events

  • extra social benefits

  • shopping coupons

  • sharing the costs of tickets to the movies, theater

  • christmas gifts

  • employee referral program

  • charity initiatives

  • Online initiatives